Steven Corrado

Supervising the daily operations of the sportsbook, including opening and closing procedures, adherence to company policies and gaming regulations, and managing staff shifts.

Approving or denying wagers in conjunction with the Risk and Trading team, monitoring betting activity for suspicious patterns or potential fraud, and ensuring accurate payouts on winning tickets.

Maintaining and managing the sportsbook vault, conducting bankroll sweeps and drawer increases for cashiers, and handling large sums of cash according to established procedures.

Greeting and engaging with customers, providing a welcoming and informative environment.

Answering questions about sports, betting lines, odds, and procedures, helping customers make informed wagering decisions.

Handling customer inquiries and resolving disputes or complaints, escalating to a supervisor when needed.

Promoting betting options and providing insights on upcoming events.

Conduct comprehensive assessments to evaluate a client's substance use history, mental health, physical health, and readiness for treatment.

Develop individualized treatment plans in collaboration with clients and their families, outlining goals and strategies for recovery.

Manage the admissions process, including verifying insurance, coordinating transportation, and ensuring all necessary paperwork is completed.

Maintain communication with clients, families, referral sources, and other treatment team members throughout the admission process.

Assist clients with understanding and making financial arrangements for treatment.