Steven Flamenco
Tolleson
Summary
Dynamic Client Service Representative with a proven track record at Americor Financial, excelling in customer support and record keeping. Adept at thriving in fast-paced environments, I leverage my proficiency in Microsoft Excel to enhance service quality and resolve client issues effectively, ensuring a positive experience for all stakeholders.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Americor Financial
12.2024 - Current
- Communicate with clients via phone, email, chat, and other channels, maintaining a positive and professional demeanor.
- Answer customer questions, address concerns, and resolve issues
- Document client interactions, update records, and maintain accurate information in the CRM system.
- Adhere to communication procedures, policies, and guidelines to ensure consistent service quality.
- Assist with the client enrollment process and participate in retention strategies.
Intervener
Balsz School District
09.2022 - Current
- Adapts classroom work/homework under the direction of the teacher for the purpose of providing a method to support and/or reinforce classroom objectives.
- Administers tests, homework, make-up work, etc. for the purpose of assisting teacher in evaluating students’ progress and/or recognizing the individual needs of the student.
- Confers with teachers and/or appropriate personnel for the purpose of assisting in evaluation of students’ progress and/or implementing students’ IEP objectives.
- Maintains classroom equipment, students’ files/records as pertains to special education files/records for the purpose of ensuring a safe and appropriate learning environment.
- Monitors individual students, classroom and/or playground activities for the purpose of maintaining a safe and positive learning environment.
- Participates in various meetings for the purpose of sharing information and/or improving skills/knowledge.
- Performs record keeping and basic clerical functions (e.g. scheduling, copying, etc.) for the purpose of supporting the teacher in maintaining student files and providing classroom materials.
- Responds to emergency situations (e.g. injured student, fights, etc.) for the purpose of resolving immediate safety concerns.
Greeter
Enterprise Rent-A-Car
09.2022 - 10.2023
- Work proactively with shuttlers, service agents, handheld return agents and managers to ensure proper vehicle supply
- Welcome members to the facility
- Assist members with questions and concerns to minimize counter visits
- Communicate customer service issues to management
- Maintain clean low mileage fleet mix requirements
- Maintain Emerald Aisle for cleanliness
- Provide upgraded vehicles on request
- Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers
Lead Driver
Enterprise Rent-A-Car
03.2015 - 09.2022
- Lead a team of 10-15 drivers daily
- Provided trainings to new employees on daily functions ensuring they follow all Department of Transportation (DOT) guidelines
- Utilized Microsoft Excel, Word and Office 365
- Participated in mandatory company Hazard training
- Ensured that all documentation was filled out correctly by drivers and filed correctly
Prevention Specialists
Phoenix House
10.2019 - 09.2021
- Provided drug prevention/education classes to the community via Zoom or in person
- Participated in Health fairs providing community members with resources
- Provided presentations on current drug trends and educated both parents and children
- Utilized Microsoft Excel, Word, PowerPoint and Office 365
- Participated in coalition groups to assists with completing county task in order to maximize efforts
Admissions specialists
Phoenix House
08.2017 - 10.2019
- Ensured all admissions consent forms were correctly filled out by client and legal guardians
- Connected families with appropriate referrals and resources
- Updated clients chart as needed
- Communicated with healthcare providers to obtain treatment authorization
- Coordinated with health care agencies and providers on the transferring or re-admission of clients
- Facilitated team meetings with program director, psychiatrist, nursing staff and treatment team to provide update on new client
- Utilized Microsoft Excel, Word and Office 365
- Conducted pre-screens over the phone with individuals seeking treatment options
- Conducted drug testing on individuals entering treatment
Counselor
Phoenix House
06.2015 - 08.2017
- Provided interventions as needed by clients
- Identified patient strengths and treatment needs
- Maintained and updated clients record as needed
- Conducted group sessions with clients
- Conducted drug testing once clients arrived at treatment and returned from leaving the facility
- Worked closely with program directors on providing updated information pertaining to client’s progress
Warehouse Clerk
Haas Factory Outlet
01.2013 - 02.2014
- Inventoried new orders
- Utilized Microsoft Excel, Word and Office 365
- Forklift certified
- Shipping and receiving daily
- Assisted on minor mechanical repairs.
Crew Member
Trader Joe’s
04.2011 - 12.2013
- Provided exceptional customer service
- Operated cash register
- Team oriented
- Replenished store shelves
- Product Knowledge
Education
High School Diploma -
North Valley Occupational Center
Los Angeles07-2008
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Detail-oriented
- Able to thrive in a fast-paced environment
- Able to handle multiple tasks simultaneously
- Customer service
- Record keeping
- Client support
References
- Carlos Mancia, Region Applications Specialist-SoCalGas, 818-458-8240
- David Perez, Prevention Coordinator-Phoenix House, 818-668-7845
- Mario Cabrera, Lead Tech Certified Trainer-HAAS Factory Outlet, 818-669-8479
Timeline
Client Service Representative
Americor Financial
12.2024 - Current
Intervener
Balsz School District
09.2022 - Current
Greeter
Enterprise Rent-A-Car
09.2022 - 10.2023
Prevention Specialists
Phoenix House
10.2019 - 09.2021
Admissions specialists
Phoenix House
08.2017 - 10.2019
Counselor
Phoenix House
06.2015 - 08.2017
Lead Driver
Enterprise Rent-A-Car
03.2015 - 09.2022
Warehouse Clerk
Haas Factory Outlet
01.2013 - 02.2014
Crew Member
Trader Joe’s
04.2011 - 12.2013
High School Diploma -
North Valley Occupational Center
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