Steven Nadenbousch
Vail
Summary
Transportation Lead at HD Supply with expertise in route optimization and driver supervision. Achieved enhanced customer satisfaction through efficient delivery performance and streamlined operations. Skilled in DOT compliance and fostering team collaboration, resulting in a significant reduction in incidents. Committed to mentoring and developing junior staff for high-performance standards. Experienced with logistics planning, fleet management, and staff supervision.
Overview
28
28
years of professional experience
Work History
Transportation Lead
HD Supply
07.2007 - Current
- Conducted regular staff training sessions on safety regulations, equipment usage, and operational procedures to maintain high-performance standards.
- Mentored junior team members, providing guidance on best practices in transportation logistics.
- Improved transportation efficiency by streamlining route planning and scheduling processes.
- Served as a key liaison between internal departments, including procurement, inventory management, and sales to coordinate seamless interdepartmental operations.
- Enhanced customer satisfaction by closely monitoring delivery performance and addressing issues promptly.
- Developed customized routing solutions for clients based on their specific requirements, enhancing overall business value provided by the company''s services.
- Implemented safety protocols for drivers, resulting in a significant decrease in accidents and incidents.
- Ensured regulatory compliance across all aspects of the operation including driver qualifications, vehicle maintenance records, hazmat handling guidelines.
- Worked with customers to resolve issues and correct delays.
- Trained new staff on job duties, company policies, and safety procedures.
- Trained new team members on proper and safe use of tools and equipment.
- Established strong relationships with carriers, fostering long-term collaboration for improved service levels.
Delivery Driver
USAF NAF
10.2002 - 06.2007
- Delivered customer orders to doorsteps and offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
Technical Support Representative
Convergys
05.2001 - 02.2002
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with Windows XP during its launch.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
IT Technical Support Representative
Tucson Newspapers (Starnet)
06.1999 - 02.2001
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
America Online (AOL)
07.1997 - 05.1999
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
- Researched and identified solutions to technical problems.
Education
High School Diploma -
Palo Verde IT Magnet High School
Tucson, AZ05-1998
Skills
- Transportation regulations
- Route planning
- Driver supervision
- Vehicle maintenance
- Fleet management
- Inspecting vehicles
- Handheld scanners
- DOT compliance
- Managing schedules
- Securing loads
- Route optimization
- Dispatch operations
Accomplishments
- Trained in Smith System commercial driving saftey
- Supervised team of 6 staff members at a remote location.
- Multiple awards for Driver Safety.
- Received awards for going above and beyond
Awards
Received Awards for being Incident free from accidents for 15+ years
Received on a yearly basis Driver safety awards
Received multiple recognition awards for going above and beyond for customers and helping fellow coworkers achieve their goals.
Timeline
Transportation Lead
HD Supply
07.2007 - Current
Delivery Driver
USAF NAF
10.2002 - 06.2007
Technical Support Representative
Convergys
05.2001 - 02.2002
IT Technical Support Representative
Tucson Newspapers (Starnet)
06.1999 - 02.2001
Technical Support Representative
America Online (AOL)
07.1997 - 05.1999
High School Diploma -
Palo Verde IT Magnet High School
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