Steven Nitti
Mesa,AZ
Summary
Dynamic office support professional with proven expertise in administrative and office functions, excelling in customer support and accurate data management. Known for reliability and adapting to dynamic work environments. Recognized for enhancing operational efficiency and fostering strong client relationships. Proficient in Microsoft Office and skilled in issue resolution. Consistently achieving team goals through effective communication, a collaborative mindset, and prioritized task management.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Lonestar Racing
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Administrative Assistant
Pure Grips
09.2022 - 06.2023
- Coordinating schedules and managing appointments to ensure time efficiency.
- Maintaining and organizing files and records for streamlined accessibility and secure storage.
- Preparing reports and correspondence with precision.
- Serving as the first point of contact by directing phone calls and emails to appropriate parties.
- Proficiency in Microsoft Office software and database software.
- Helping manage office inventory by ordering supplies and tracking stock levels.
- Welcoming and assisting customers with professionalism and courtesy.
Rural Mail Carrier
United States Postal Service
06.2021 - 09.2022
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
Assistant Customer Service Manager
Safeway
09.2018 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted mentoring team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours while monitoring call-outs.
- Enhanced customer satisfaction by managing challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Applied Science - General Business
Scottsdale Community College
Scottsdale, AZ05-2027
High School Diploma -
Desert Hills High School
Gilbert, AZ05-2004
Skills
- Administrative Support
- Customer Support
- Accurate Data Entry & Management
- Computer Proficiency
- Software Competency including Microsoft Office & Customer Management Software
- Effective Professional Communication
- Prioritized Task Management
- File Structuring
- Analytical Thinking
- Issue Resolution
- Inventory Tracking
Timeline
Administrative Assistant
Lonestar Racing
06.2023 - Current
Administrative Assistant
Pure Grips
09.2022 - 06.2023
Rural Mail Carrier
United States Postal Service
06.2021 - 09.2022
Assistant Customer Service Manager
Safeway
09.2018 - 06.2021
Associate of Applied Science - General Business
Scottsdale Community College
High School Diploma -
Desert Hills High School
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