Summary
Overview
Work History
Education
Skills
Timeline
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Steven Parks

Mesa

Summary

Dynamic professional with a proven track record in small business operations at Your CBD Store, enhancing customer satisfaction and driving sales growth. Skilled in strategic planning and customer relations, I excel in fostering teamwork and implementing effective sales strategies, resulting in improved operational efficiency and a strong company culture.

Overview

20
20
years of professional experience

Work History

Co-Owner

Your CBD Store
11.2019 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.

Sales Coordinator

Your CBD Store
01.2018 - 10.2019
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

Server/Barback

Copper Blues Rock Pub
02.2015 - 12.2017
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Replaced empty kegs and soda syrups.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.

Server

Texas Roadhouse
01.2010 - 02.2015
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Line Cook/Server

Delio's Old World Pizza
06.2005 - 02.2010
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Buena High School
Sierra Vista, AZ
05.2018

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Policy and procedure implementation
  • Sales strategies
  • Operations management
  • Records management
  • Business development
  • Strategic planning
  • Customer retention
  • Inventory management

Timeline

Co-Owner

Your CBD Store
11.2019 - Current

Sales Coordinator

Your CBD Store
01.2018 - 10.2019

Server/Barback

Copper Blues Rock Pub
02.2015 - 12.2017

Server

Texas Roadhouse
01.2010 - 02.2015

Line Cook/Server

Delio's Old World Pizza
06.2005 - 02.2010

Buena High School

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Steven Parks