Steven Peshlakai
Mesa
Summary
Dynamic and results-oriented professional with extensive experience in customer service and beverage preparation, notably at Starbucks. Excelled in enhancing guest satisfaction and loyalty through exceptional communication and efficient multitasking. Skilled in managing high-volume dining and maintaining cleanliness, contributing to a significant improvement in guest experience and operational efficiency.
Overview
7
7
years of professional experience
Work History
Barista
Dapper and Stout
11.2024 - 12.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Barista
Starbucks
11.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
Lead Barista
Starbucks Phoenix Airport
03.2020 - 08.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Hostess
Tocaya Organica
04.2019 - 08.2020
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Increased guest retention with friendly interactions and personalized service.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Enhanced teamwork to ensure professional and efficient guest service.
Education
Tuba City High School
Cuba City, WI08.2018
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Greeting guests
- Customer service expertise
- Interactive communication skills
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Table bussing
- Efficient collaboration
- Safe food handling
- Special requests handling
- Food running
- Guest relations
- Seating arrangements
- Service prioritization
- Guest seating
- High volume dining
- Upselling
- Dining area maintenance
- Server support
- Menu memorization
- Performance improvement
- Reservation management
- Table assignment
- Beverage preparation
- Reservation coordination
- Dining room management
- Reservations management
- Restaurant operations
- Item promotion
- Front-of-house display creation
- Group reservations management
- Food production
- Ordering procedures
- Menu presentation
- Event planning
- Menu board art
- Price memorization
- Food inspections
- Dining customer service
Timeline
Barista
Dapper and Stout
11.2024 - 12.2025
Barista
Starbucks
11.2022 - 12.2023
Lead Barista
Starbucks Phoenix Airport
03.2020 - 08.2022
Hostess
Tocaya Organica
04.2019 - 08.2020
Tuba City High School
Similar Profiles
James SaenzJames Saenz
Foreman at Dapper Tree ServiceForeman at Dapper Tree Service
Monica LoveallMonica Loveall
Owner at Dapper DogsOwner at Dapper Dogs
Carley ReavisCarley Reavis
Cosmetologist at Dapper and Dashin'Cosmetologist at Dapper and Dashin'