Steven Shane
Scottsdale
Summary
Dynamic leader with over three decades of experience in project management and team leadership. Proven track record in vendor negotiation, compliance, and enhancing customer satisfaction to drive operational excellence. Skilled General Building Contractor with broad experience in managing large scale construction projects. Strength lies in ability to effectively lead teams, ensure compliance with building codes, and deliver projects on time while maintaining high safety standards. Proven record of success in fostering strong relationships with clients and stakeholders, enhancing customer satisfaction through quality work.
Overview
1
1
Certification
33
33
years of professional experience
Work History
General Building Contractor
Self-employeed
Scottsdale
02.2011 - Current
- Inspected work sites for safety compliance and quality assurance.
- Managed daily operations to ensure smooth business functionality.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Provided training and mentorship to new staff, fostering team collaboration.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Implemented customer service protocols to improve client satisfaction and retention.
- Analyzed market trends to adapt business strategies for competitive advantage.
- Coordinated financial planning and budgeting processes for sustainable growth initiatives.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Collaborated with other owners on joint ventures and shared resources.
- Conducted performance reviews for employees on a regular basis.
- Executed performance reviews to encourage improved productivity for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Director of Partner and QA
SmartRent
Scottsdale
08.2018 - 04.2025
- Directed cross-functional teams to implement smart home automation systems.
- Managed vendor relationships to ensure service quality and compliance standards.
- Oversaw project timelines and resource allocation for product development cycles.
- Developed training programs for staff on new technology integrations.
- Facilitated communication between departments to align project goals and objectives.
- Coordinated with stakeholders to gather feedback on system performance and usability.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Negotiated agreements with external partners such as contractors or consultants.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Assessed employee performance against established benchmarks or targets.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Represented the organization at industry events, conferences, and public meetings.
- Directed operations to improve efficiency and increase profit margins.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Managed crisis situations to minimize impact on operations and reputation.
- Delegated work to staff, setting priorities and goals.
National Director of Contruction
Invitation Homes Inc.
Scottsdale
08.2017 - 08.2018
- Led national strategy for property management operations across multiple markets.
- Developed and implemented policies to enhance tenant satisfaction and retention.
- Collaborated with cross-functional teams to align business objectives with operational goals.
- Managed vendor relationships to ensure quality service delivery in property maintenance.
- Directed the development of policy initiatives related to organizational mission objectives.
- Maintained compliance with applicable laws, regulations, policies, procedures.
- Managed and coordinated the work of a team of regional directors in various parts of the country.
- Cultivated relationships with key leaders in government and industry to advance organizational goals.
- Coordinated communications between staff at all levels of the organization to ensure consistency of message.
Director of Contruction
Colony Starwood Homes
Scottsdale
05.2014 - 08.2017
Director of Field Operations
Beazer Pre- Owned Rental Homes
Scottsdale
12.2010 - 05.2014
Construction Manager
Beazer Homes
Las Vegas / Albuquerque
03.2006 - 02.2011
Builder/Construction Superintendent
Beazer Homes
Las Vegas
01.1994 - 02.2006
Skills
- Project management
- Contract negotiation
- Quality assurance
- Inventory management
- Financial planning
- Vendor relations
- Team collaboration
- Renovation
- Residential and commercial construction
- Customer relationship management
Certification
- General Building Contractor KB-2
Timeline
Director of Partner and QA
SmartRent
08.2018 - 04.2025
National Director of Contruction
Invitation Homes Inc.
08.2017 - 08.2018
Director of Contruction
Colony Starwood Homes
05.2014 - 08.2017
General Building Contractor
Self-employeed
02.2011 - Current
Director of Field Operations
Beazer Pre- Owned Rental Homes
12.2010 - 05.2014
Construction Manager
Beazer Homes
03.2006 - 02.2011
Builder/Construction Superintendent
Beazer Homes
01.1994 - 02.2006