Steven Soto
Laveen
Summary
Dedicated professional with strong customer service skills and proven dependability. Known for effective problem-solving and maintaining integrity in all interactions. Committed to ensuring customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
Phoenix
12.2025 - Current
- Delivered food orders to customers promptly and efficiently.
- Maintained cleanliness and organization of delivery vehicle at all times.
- Communicated with customers regarding order status and delivery details.
- Navigated routes using GPS technology for optimal delivery times.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Resolved customer service complaints professionally, ensuring continued trust and loyalty.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Resolved customer issues related to deliveries with professionalism and care.
- Trained new drivers on best practices and company policies to ensure compliance and efficiency.
- Managed time effectively to meet tight delivery schedules consistently.
- Collaborated with restaurants to ensure order accuracy before pickup.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Streamlined project completion by effectively multi-tasking operations on heavy equipment and trucks.
- Conducted emergency vehicle repairs to restore safety and dependability.
Seller
Ebay.com
Laveen
02.2022 - Current
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Managed purchasing of products for eBay sales, including video game consoles, games, and merchandise, to optimize inventory selection.
- Reviewed incoming mail.
- Assisted with customer requests and answered questions to improve satisfaction.
- Received purchased products and inspected their conditions.
- Photograph products that will be uploaded online for sale.
- Managed household errands and other essential duties.
- Developed functional solutions to problems, resulting in cost savings and improved operational efficiency.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Cleaned and repaired all products to ensure they function in the best way possible for consumers to enjoy.
- Completed routine maintenance and repair.
- Organized files and documents related to the operations of the company under direction from the seller.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tested products to see their quality and inspect their condition.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Search & research for cheap products in online stores such as Facebook Marketplace and Mercari.
- Purchased and negotiated pricing of products with sellers from the aforementioned online shops.
- Maintained updated knowledge through continuing education and advanced training.
- I educated myself about the prices of products sold online.
- Purchase high-quality products to be later sold online.
- In charge of confirming sales and printing the delivery of sellers to deliver the sold products via USPS or FedEx.
- Tracked and recorded all product transactions, detailing earnings, losses, and profit percentages using Microsoft Excel and Google Sheets.
- Upload products to eBay for sale, and write the product details, including what the product is, when it was released, its condition, and its price.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed and tracked expenses to meet company budget requirements.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Executed clerical tasks, including filing, scanning, and photocopying, to support office operations.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- I communicated with customers to answer any questions they had about any product they seemed interested in.
- Compiled data and prepared summaries of important financial information for review by the Seller.
- Relayed messages, retrieved reports, and printed documents for the Seller to assist with office workflow.
- Handled confidential information with discretion and integrity.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- In charge of making sure all technology utilized is in working condition, is updated, and has all its accessories with it, these include printing paper and printing ink.
- Researched information such as the values of products and sellers to provide the best sale price that is fair for the customer.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Stayed in contact with customers to ensure that their purchased products arrived safely.
- I completed all tasks mentioned here, sometimes with no supervision, in the most efficient way possible.
- Wrapped sold products in bubble wrap for protection and packaged them securely.
- Sold packages to USPS or FedEx, depending on their designated location.
Independent Contractor
Amazon Mechanical Turk
Laveen
07.2021 - 02.2022
- Completed online tasks for clients to assist in research through surveys and resolving questionnaires.
- Assisted clients with web development by identifying and reporting bugs and errors on their websites.
- Kept client satisfaction high by consulting closely at various stages, and incorporating important feedback.
- Volunteered with independent app creators to identify errors in their apps and provide actionable feedback.
Return Processing Associate
Amazon
Laveen
08.2018 - 02.2020
- Processed return shipments efficiently to maintain inventory accuracy.
- Inspected returned items for damage and determined restocking eligibility.
- Utilized inventory management systems to track returned merchandise effectively.
- Communicated with customers regarding return status and policies promptly.
- Assisted customers with returns and exchanges, providing customer service in a friendly manner.
- Trained new associates on return procedures and system usage effectively.
- Collaborated with team members to streamline workflows for faster return processing.
- Responded promptly to customer inquiries regarding status of their returns via phone or email.
- Maintained up-to-date knowledge of company return policies and state laws.
- Processed return merchandise authorization forms for customer refunds.
- Verified accuracy of returned items against original purchase records.
- Tracked all incoming and outgoing shipments related to customer returns.
- Organized paperwork associated with each return transaction according to departmental guidelines.
- Assisted in implementing process improvements that enhanced efficiency of return handling.
- Conducted quality control checks on returned products to ensure compliance with company standards.
- Examined merchandise to determine problems and evaluate for possible solutions or repair.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Repackaged damaged goods before returning them to vendor or restocking shelves.
- Attached identifying tags to track returned items and put back into stock.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Contacted vendors when necessary to resolve product discrepancies or obtain additional information about returns.
- Rotated through various departments to meet demands of business.
- Updated database with new information related to product recalls due to quality issues.
Cashier
South Mountain Community College
Phoenix
01.2018 - 05.2018
- Operated the cash register, collected payments, and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Assisted customers promptly, ensuring a positive shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Responded to customer inquiries, provided store information, and guided customers to designated areas.
- Completed daily recovery tasks to keep areas clean, neat, and organized for maximum productivity.
- Inspected store products for damage, and obtained item replacements for customers.
- Managed inventory, organized stock, and arranged products to enhance sales visibility.
- Facilitated book rentals by explaining terms of contractual agreements to customers.
Education
Associate of Arts - Communications
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2018
Skills
- Customer Service
- Customer Assistance
- Credit and Cash Transactions
- ID Verification
- Payment Processing
- Product Scanning
- Retail logistics
- Requirements Gathering
- Quoting and Estimating
- Data Entry
- Microsoft Office
- Basic Math
- Problem-Solving
- Interpersonal Communication
- Active Listening
- Organizational Skills
- Working Collaboratively
- Relationship Building
- Dependable character
- Integrity and reliability
- Cooperative Attitude
- Work Ethic
- Positive demeanor
- Computer Skills
- Fluent in Spanish
- Project Management
- Program Evaluation
- Retail logistics
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Delivery Driver
DoorDash
12.2025 - Current
Seller
Ebay.com
02.2022 - Current
Independent Contractor
Amazon Mechanical Turk
07.2021 - 02.2022
Return Processing Associate
Amazon
08.2018 - 02.2020
Cashier
South Mountain Community College
01.2018 - 05.2018
Associate of Arts - Communications
Maricopa Community Colleges, South Mountain Community College