Summary
Overview
Work History
Education
Skills
Certification
Athletic Experience
Church Youth Leader
Timeline
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Steven Wilson

San Tan Valley

Summary

Dynamic Trainer with a proven track record at Chick-fil-A, excelling in employee onboarding and strategic decision-making. Enhanced staff productivity through innovative problem resolution and effective communication. Recognized for mentoring new hires, fostering professional growth, and collaborating with experts to develop impactful training content. Committed to promoting a culture of excellence and teamwork.

Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Trainer

Chick-fil-A
Chandler
12.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Address guest issues and consult with management on complex matters.

Team Member

Weinerschnitzel
Stockton
05.2021 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Baseball Umpire

TPR Umpire
Ripon
03.2019 - 08.2019
  • Promoted good sportsmanship among players.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Fielded questions from athletes and coaches regarding specific scenarios and calls.
  • Promoted fair play by consistently enforcing baseball regulations throughout each match.
  • Maintained a professional demeanor and upheld high standards of integrity while officiating matches.
  • Collaborated with fellow umpire team members to ensure accurate decision-making during games.
  • Kept games on schedule by starting promptly and making correct calls.
  • Utilized excellent judgment skills when determining close plays at bases or home plate, leading to more accurate rulings on the field.
  • Contributed to efficient gameplay by accurately communicating decisions through clear hand signals and verbal cues.

Education

Bachelor of Science - Sports Management

Grand Canyon University
Phoenix, AZ
04-2023

High School Diploma -

Brookside Christian High School
Stockton, CA
06-2019

Skills

  • Employee onboarding
  • Planning and coordination
  • Effective public speaking
  • Innovative problem resolution
  • Interpersonal communication
  • Detail-oriented approach
  • Strategic decision-making
  • Effective communication

Certification

  • Food Handlers Certification, Chick-Fil-A - 2023

Athletic Experience

High School Experience (Baseball)

  • Varsity Baseball Player, Brookside Christian, 4 years
  • Primarily played first, shortstop and pitcher, 2015-2019
  • Earned team MVP, 2018
  • Captain, 2016-2019

High School Experience (Football)

  • Varsity Football Player, Brookside Christian, 1 year
  • Primarily played special teams and offensive guard, 2016
  • Assisted in Section Championship victory

High School Experience (Basketball)

  • Freshman Basketball Player, 2015
  • Primarily played shooting guard, 2015

Travel Ball Experience (Baseball)

  • 2014-2018 Lodi Elite Travek Baseball Team
  • Demonstrated leadership and teamwork skills, fostering a positive team environment and consistently achieving high team performance
  • Successfully balanced academic commitments with travel ball schedule, showcasing time management and dedication.

Church Youth Leader

  • Provided spiritual support, leadership, and mentorship to young people in a church setting.
  • Guided youth, mentored them, and inspired them to develop their own leadership skills.
  • Built relationships with young people, creating a safe and supportive environment where youth feel comfortable sharing their thoughts and feelings.
  • Worked with other youth leaders to ensure the safety and supervision of youth during all activities, including outings and events.
  • Approached the youth with with patience, empathy, and understanding.

Timeline

Trainer

Chick-fil-A
12.2023 - Current

Team Member

Weinerschnitzel
05.2021 - 08.2021

Baseball Umpire

TPR Umpire
03.2019 - 08.2019

Bachelor of Science - Sports Management

Grand Canyon University

High School Diploma -

Brookside Christian High School

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Steven Wilson