Steven Wilson
10048 S Bickwell Trail
Summary
Experienced professional with a comprehensive background in training, operations, and team leadership. Demonstrated success in enhancing employee performance and operational efficiency through effective communication and strategic decision-making. Aiming to leverage transferable skills in a dynamic, results-oriented setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Taroko Sports
Chandler, AZ
01.2026 - Current
- Managed inventory levels and streamlined supply chain processes to enhance operational efficiency.
- Guided management and supervisory staff to promote smooth operations.
- Established and maintained effective communication with staff to facilitate smooth operations.
- Trained employees on duties, policies, and procedures to ensure compliance and effective execution.
- Created schedules and monitored payroll to remain within budget.
Assistant General Manager
Taroko Sports
Chandler, Arizona
07.2025 - 01.2026
- Implemented staff training programs to enhance service quality.
- Monitored customer service standards to ensure consistent quality and satisfaction.
- Supported daily operations management and coordinated team activities to enhance workflow.
- Monitored inventory levels and managed supply orders efficiently.
- Organized promotional events to boost customer engagement and increase sales.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Oversaw maintenance of facilities and equipment for a safe environment.
Trainer
Chick-fil-A
Chandler, AZ
12.2023 - 07.2025
- Mentored new hires, enhancing staff development and fostering a culture of productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices and provided constructive feedback to facilitate professional growth.
- Evaluated training initiatives by tracking participant progress and gathering feedback for ongoing improvement.
- Collaborated with subject matter experts to create accurate training content.
- Address guest issues and consult with management on complex matters.
Team Member
Weinerschnitzel
Stockton, CA
05.2021 - 08.2021
- Maintained clean, organized, safe work areas to enhance team efficiency and safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and provided support during coworker absences, holidays, and busy periods.
- Completed jobs accurately and promptly to support overall team success.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Baseball Umpire
TPR Umpire
Ripon, CA
03.2019 - 08.2019
- Enforced baseball regulations consistently to uphold fair play in each match.
- Maintained a professional demeanor and upheld high standards of integrity while officiating matches.
- Utilized excellent judgment skills when determining close plays at bases or home plate, leading to more accurate rulings on the field.
- Collaborated with umpire team to enhance decision-making accuracy during games.
- Communicated decisions clearly through hand signals and verbal cues to maintain efficient gameplay.
Education
Bachelor of Science - Sports Management
Grand Canyon University
Phoenix, AZ4 2023
Skills
- Operational efficiency
- Budget management
- Planning and coordination
- Employee onboarding
- Persuasive negotiation
- Strategic decisions
- Detail-oriented approach
- Communication skills
- Interpersonal communication
Certification
- Food Handlers Certification, Chick-Fil-A - 2023
- Level One Fingerprint Clearance Card
Church Youth Leader
- Provided spiritual support, leadership, and mentorship to young people in a church setting.
- Guided youth, mentored them, and inspired them to develop their own leadership skills.
- Built relationships with young people, creating a safe and supportive environment where youth feel comfortable sharing their thoughts and feelings.
- Worked with other youth leaders to ensure the safety and supervision of youth during all activities, including outings and events.
- Approached the youth with with patience, empathy, and understanding.
Athletics
- Demonstrated versatile athletic capability by transitioning core hand-eye coordination and strategic skills from a 15-year baseball career into football and basketball.
- Developed rapid adaptability and cross-functional teamwork by mastering the distinct playbooks, physical demands, and strategic goals of three separate sports.
Timeline
General Manager
Taroko Sports
01.2026 - Current
Assistant General Manager
Taroko Sports
07.2025 - 01.2026
Trainer
Chick-fil-A
12.2023 - 07.2025
Team Member
Weinerschnitzel
05.2021 - 08.2021
Baseball Umpire
TPR Umpire
03.2019 - 08.2019
Bachelor of Science - Sports Management
Grand Canyon University