Stormi Norton
Thatcher
Summary
I'm a driven individual with a proven track record at Roto-Fab LLC, excelling in customer engagement and office administration. Mastered confidentiality, fostering strong relationships, and leading teams to exceed expectations. Skilled in both verbal and written communication. Achieved significant improvements in customer service satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
Secretary
Roto-Fab LLC
04.2020 - 09.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Bartender Supervisor
C & C's Hideaway Bar & Grill
08.2017 - 01.2019
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
Education
No Degree - Business Accountancy
Eastern Arizona College
Thatcher, AZ05.2026
GED -
Eastern Arizona College
Thatcher, AZ11.2017
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Payroll Processing
- Accounts receivable and payable
- Task Delegation
- Customer Engagement
- Team motivation
Timeline
Secretary
Roto-Fab LLC
04.2020 - 09.2022
Bartender Supervisor
C & C's Hideaway Bar & Grill
08.2017 - 01.2019
No Degree - Business Accountancy
Eastern Arizona College
GED -
Eastern Arizona College
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