Kamal Samadzade
Krakow
Summary
Experienced and adaptable professional with over 10 years of diverse experience across international and local environments, including roles in data analysis, content review, and customer service. Recognized for strong interpersonal, organizational, and planning abilities, with a proven track record of working independently and collaboratively in dynamic, fast-paced settings. Currently based in Poland, and actively seeking career opportunities in Azerbaijan, with a firm intention to relocate. Eager to contribute internationally gained expertise and disciplined time management to drive organizational success and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Analyst
Accenture
Krakow
09.2023 - Current
- Ensure compliance with client content policies by consistently reviewing and interpreting updated guidelines.
- Achieve and maintain performance targets across key metrics, including quality assurance, productivity, and punctuality.
- Deliver ad hoc training and guidance to team members during urgent projects or manager requests, supporting overall team efficiency.
- Conduct thorough content audits, and leverage data insights to identify risks and enhance quality assurance processes.
- Collaborate with cross-functional teams to flag and escalate policy violations, or system inconsistencies, for resolution.
- Assist in compiling data reports and dashboards to monitor trends, performance gaps, and client feedback.
- Utilize internal platforms and tools to streamline content moderation workflows, and ensure timely completion of deliverables.
- Maintain strict confidentiality while handling sensitive and user-generated data, in compliance with data protection standards.
Content Reviewer - Process Associate
Genpact
Krakow
03.2022 - 06.2023
- Investigated and resolved user-reported issues on the client’s platform, including account-related concerns and potentially abusive or sensitive content, in alignment with company policies.
- Collected, analyzed, and interpreted user data and behavior trends to identify improvement areas and enhance overall platform experience.
- Ensured compliance with internal content standards and legal regulations by consistently applying review protocols across various content types.
- Collaborated with quality assurance and policy teams to escalate complex or edge-case scenarios for resolution.
- Delivered actionable feedback and insights to policy teams for potential improvements in moderation guidelines.
- Maintained high accuracy and attention to detail while working in a fast-paced environment requiring constant focus and adaptability.
- Managed sensitive user information with discretion and integrity, upholding confidentiality standards.
- Contributed to maintaining a safe and respectful online environment by identifying patterns in harmful content and proactively mitigating risks.
Exam Supervisor / Invigilator
British Council
Baku
06.2013 - 08.2019
- Ensured strict compliance with British Council examination guidelines and protocols before, during, and after test sessions.
- Handled and safeguarded confidential exam materials and candidate information in accordance with data protection and security policies.
- Delivered exceptional customer service by assisting candidates with registration and addressing queries to ensure a professional testing environment.
- Provided operational support to exam staff, coordination of schedules, and communication with administrative teams.
- Monitored test sessions vigilantly to prevent academic misconduct, and ensure fairness and integrity throughout the examination process.
- Accurately documented incidents, attendance, and other required reports in alignment with exam center standards.
- Demonstrated adaptability and punctuality in managing multiple exam formats (IELTS, Cambridge English, Univercity and professional exams and etc.). And schedules across different venues.
Customer Service Representative
“Azerishig” OJSC
Baku
03.2016 - 07.2017
- Responded promptly and accurately to customer inquiries and complaints via email, phone, and live chat, ensuring high levels of client satisfaction and resolution efficiency.
- Provided personalized support by actively listening to customer concerns and offering clear, tailored solutions in line with company procedures.
- Maintained detailed records of interactions, transactions, comments, and complaints to support continuous service improvement and accountability.
- Collaborated closely with team members to share knowledge, resolve complex issues, and enhance overall team performance.
- Assisted in onboarding and peer-support activities, helping colleagues develop technical and customer handling skills.
- Consistently met or exceeded service quality and call-handling benchmarks, contributing to departmental KPIs.
- Applied conflict resolution techniques to de-escalate difficult situations and maintain a positive customer experience.
- Contributed to internal feedback loops by reporting recurring issues and recommending process improvements to management.
Education
Master of Arts - International Relations
University of Warsaw
11.2021
Bachelor of Science - Finance
Azerbaijan State University of Economics
09.2014
Skills
- Data analysis & reporting
- Team collaboration & leadership
- Time management & prioritization
- Critical thinking & problem solving
- Academic research
- Customer support & communication
Languages
Azerbaijan
First Language
English
Proficient (C2)
C2
Turkish
Proficient (C2)
C2
Russian
Intermediate (B1)
B1
Certification
- Certificate for Successful Completion of Volunteer activity in the "Archive and Digital Repository" - Auschwitz-Birkenau Memorial and Museum
- Certificate for Successful Completion of "Understanding 9/11: Why 9/11 Happened & How Terrorism Affects Our World Today" Course - Coursera
- Certificate for Successful Completion of "Global Diplomacy: the United Nations in the World" Course - Coursera
- Certificate for Voluntary Contributions at "2019 UEFA Europa League Final" - UEFA
- Certificate for Successful Completion of "Academic Writing Lab Workshops" - Baku American Center
- Certificate for Successful Participation in"Media Operations and Services" team in UEFA Futsal Euro 2016 - AFFA
- Certificate for Voluntary Contributions in international match - AFFA
- Certificate for Voluntary Contributions at "Education UK Exhibition" - British Council
Timeline
Data Analyst
Accenture
09.2023 - Current
Content Reviewer - Process Associate
Genpact
03.2022 - 06.2023
Customer Service Representative
“Azerishig” OJSC
03.2016 - 07.2017
Exam Supervisor / Invigilator
British Council
06.2013 - 08.2019
Master of Arts - International Relations
University of Warsaw
Bachelor of Science - Finance
Azerbaijan State University of Economics
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