Sue Eatmon
GLENDALE
Summary
Experienced dispatcher and operations leader with a strong background in customer service, schedule management, and fast-paced decision-making. Skilled in coordinating urgent assignments, maintaining accurate records, and keeping teams and customers informed.
Overview
12
12
years of professional experience
Work History
Dispatcher
DV Towing
06.2024 - Current
- Coordinated tow assignments based on urgency, location, and driver availability.
- Managed incoming calls and gathered accurate details for dispatch records.
- Monitored driver status and updated customer ETAs throughout service calls.
- Routed recovery requests using GPS and dispatch software for efficient coverage.
- Communicated job changes clearly to drivers, customers, and office staff.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Night Shift Supervisor
Walgreens
02.2022 - 06.2024
- Supervised overnight store operations, ensuring consistent workflow and policy adherence.
- Delegated stocking, recovery, and front-end tasks to maintain efficient shift execution.
- Trained overnight associates on safety procedures, cash handling, and customer service standards.
- Monitored inventory levels and replenishment needs to support accurate merchandising presentation.
- Coached team members on performance expectations and improved accountability across overnight operations.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
Owner
Eatmons Mobile Drug Testing Services
03.2015 - 03.2020
- Directed mobile drug testing operations, ensuring compliant specimen collection and chain-of-custody procedures.
- Coordinated on-site and mobile testing appointments for DOT and non-DOT clients.
- Implemented workflow improvements that increased scheduling efficiency and reduced service delays.
- Oversaw specimen handling, documentation, and secure transfer to laboratory partners.
- Maintained regulatory compliance with federal testing requirements and workplace safety standards.
- Built client relationships by delivering responsive service and reliable testing support.
- Trained staff on collection protocols, documentation accuracy, and customer service expectations.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Associate of Science -
Tulsa Community College
Tulsa, OK08-1980
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch coordination
- Problem-solving
- Schedule management
Timeline
Dispatcher
DV Towing
06.2024 - Current
Night Shift Supervisor
Walgreens
02.2022 - 06.2024
Owner
Eatmons Mobile Drug Testing Services
03.2015 - 03.2020
Associate of Science -
Tulsa Community College