Sue Fischer
Buckeye
Summary
Dynamic operations leader with a strong background in team leadership and customer service. Successfully implemented process improvements that elevated operational efficiency, fostered employee engagement, and ensured compliance with industry standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
SimonMed Imaging
Goodyear, AZ
01.2024 - Current
- Streamlined operational workflows to enhance patient scheduling efficiency.
- Implemented inventory management systems to reduce waste and improve resource allocation.
- Coordinated cross-functional teams to ensure compliance with healthcare regulations and standards.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Office Coordinator
Banner Imaging
Sun City, AZ
10.2016 - 01.2024
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and resource allocation for multiple departments, ensuring optimal productivity.
- Developed and maintained filing systems, improving document retrieval times and accuracy.
- Implemented office policies and procedures, contributing to a more organized work environment.
- Facilitated communication between departments, streamlining information flow and project collaboration.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Oversaw inventory management, ensuring adequate supplies for ongoing projects and daily operations.
Front Office Supervisor
Concentra Urgent Care
Flagstaff, AZ
10.2015 - 08.2016
- Supervised front office operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored staff on best practices for customer service and administrative tasks.
- Implemented process improvements that enhanced workflow efficiency in daily operations.
- Managed patient inquiries, resolving issues promptly to maintain high satisfaction levels.
- Coordinated communication between medical staff and patients to streamline service delivery.
Emergency Room Representative
North Vista Hospital
Las Vegas, NV
09.2010 - 08.2015
- Facilitated effective communication between departments to enhance patient care coordination.
- Managed patient intake processes, ensuring accuracy and efficiency in data entry.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Oversaw scheduling of appointments, optimizing workflow and reducing wait times for patients.
- Enhanced company reputation by providing exceptional customer service and support.
Front Desk Representative
Summit Medical Group
Las Vegas, NV
01.2003 - 09.2010
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments using electronic health record (EHR) systems, optimizing patient flow.
- Processed insurance information and verified eligibility, enhancing billing accuracy.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Education
Basic Life Support/CPR/AED
SimonMed Imaging
Goodyear, AZ04-2024
No Degree - IV Therapy Training
Banner Del Webb Hospital
Sun City, AZ05-2023
No Degree - Ekg/Telemetry Training
Community College of Southern Nevada
Las Vegas, NV05-2014
No Degree - Medical Billing And Coding
Academy of Medical And Business Careers
Las Vegas, NV07-2000
GED -
Hobbs High School
Hobbs, NM01-2000
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Inventory management
- Policies and procedures implementation
Accomplishments
- Reduced inventory waste by 20% through monthly inventory checks.
- Promoted to Operations Manager of 3 Imaging Sites after 1 1/2 years with the company.
- Supervised team of 25 staff members.
Certification
- IV Therapy Training - May 2023
- BLS/CPR/AED - April 2024- Feb 2027
- Medical Billing & Coding - July 2000
- Ekg/Telemetry Training - May 2014
Languages
English
Full Professional
Timeline
Operations Manager
SimonMed Imaging
01.2024 - Current
Office Coordinator
Banner Imaging
10.2016 - 01.2024
Front Office Supervisor
Concentra Urgent Care
10.2015 - 08.2016
Emergency Room Representative
North Vista Hospital
09.2010 - 08.2015
Front Desk Representative
Summit Medical Group
01.2003 - 09.2010
Basic Life Support/CPR/AED
SimonMed Imaging
No Degree - IV Therapy Training
Banner Del Webb Hospital
No Degree - Ekg/Telemetry Training
Community College of Southern Nevada
No Degree - Medical Billing And Coding
Academy of Medical And Business Careers
GED -
Hobbs High School