SUGRA SHARIFI
Baku
Summary
Strategic and results-driven professional with 15 years of cross-functional experience in business analysis, IT systems, CRM, and retail management. Proven ability to lead complex initiatives, streamline operations, and deliver impactful business outcomes. Recognized for bridging the gap between strategy and execution, translating data into actionable insights, and driving collaboration across departments. A trusted advisor and solution-oriented leader with a strong commercial and technical foundation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head of Price and Promo
Bravo Supermarket Azerbaijan
Baku
08.2023 - 04.2024
- Control the preparation of the sales plan
- According to the trade plan, collect promo offers from relevant categories and approve them to the commercial director
- Managing timely preparation of the campaigns included in the trade plan and following the planning of offers from different categories
- Prepare and collect special campaign flyer for the newly opened stores
- Communicate the results of promo and product prices in written and verbal form to managers
IT Business Analyst/System Analyst
A2Z Technologies
Baku
05.2022 - 02.2023
- Create and maintain business requirements specification documents
- Gather data and analyze business and user needs
- Develop plans for project tasks, including scheduling and coordinating activities of other team members to produce deliverables
- Manage development and execution of test plans and defect tracking for large scale projects
- Analyze information and data at varying levels to determine technical needs of the business
- Lead sprint planning and daily meetings
- Work with business training areas to communicate changes to existing workflows
Business Analyst
Veyseloghlu MMC
Baku
09.2020 - 05.2022
- Analyzing commercial data, such as sales results and forecasts.
- Communicate the results of data analysis in written and verbal form to managers.
- Create business reports that provide insight into key data points.
- Support various departments, including marketing and sales, in reaching their goals through analysis.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Accurately analyze and collect data for various types of business reports.
Business Process Automation Specialist
Veyseloghlu MMC
Baku
08.2019 - 09.2020
- Optimization project (www.vesas.az , Effie)
- Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process
- Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
- Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Customer Relationship Management Specialist
Veyseloghlu MMC
Baku
12.2018 - 08.2019
- CRM operations & support project (www.avon.az)
- Submission of weekly and monthly reports on the work done to the management
- Test and recommend new opportunities for enhancing our software, hardware and IT processes
- Meeting with teams to help them analyze business trends
- Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner
- Coordinate with sales team to revise pricing and sales incentive plan to achieve marketing goals
- Development of Online sales platform
Call Center Agent
Bakcell LLC
Baku
01.2011 - 12.2018
- Respond to customer inquiries
- Ensure feedback from the customer to further improve the customer services
- Evaluate problems of the customers and provide logical lasting solutions
- Provide personalized customer service by responding to the needs of the customers
- Coordinate with the dispatch team to send products or provide services on time to customers
Education
MBA - Business & Data Analytics
UNEC
Baku01-2024
Bachelor - Marketing/Engineering
UNEC
Baku01-2013
Certification
- 2024, Excel Expert
- 2022, Python For Data Science and Machine Learning, Udemy
- 2022, JIRA, Udemy
- 2021, DA-100 Power BI, Udemy
- 2020, Oracle Database 12c SQL Certified Associate 1Z0-071, Udemy
- 2019, Project Management, IBMI
Languages
- Azeri, First Language
- Azeri, C2 Proficient
- Russian, C2 Proficient
- Turkish, C1 Advanced
- English, B1 Intermediate
Timeline
Head of Price and Promo
Bravo Supermarket Azerbaijan
08.2023 - 04.2024
IT Business Analyst/System Analyst
A2Z Technologies
05.2022 - 02.2023
Business Analyst
Veyseloghlu MMC
09.2020 - 05.2022
Business Process Automation Specialist
Veyseloghlu MMC
08.2019 - 09.2020
Customer Relationship Management Specialist
Veyseloghlu MMC
12.2018 - 08.2019
Call Center Agent
Bakcell LLC
01.2011 - 12.2018
MBA - Business & Data Analytics
UNEC
Bachelor - Marketing/Engineering
UNEC
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