Sukura Edward McLawson
Scottsdale
Summary
Advanced Operations Manager offering over 17 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving client experiences through communications and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
22
22
years of professional experience
Work History
Logistics Coordinator
Lightform Lighting
04.2019 - Current
- Responsible for receiving items and ensuring they are the correct inventory ordered by comparing them to invoices and estimate.
- Overseeing the inventory and materials for projects ranging from residential to commercial, for General Contractors and Electricians.
- Help General Contractors and Electricians with questions about the product and materials.
- Provide prompt communications to clients, architects, and contractors with detailed reports on projects so they are informed of lead times or delays.
- Communicate with Vendors and Manufactures on lead times as well as solutions for delayed orders.
- Follow up with clients to ensure they are happy with the items purchased and answer product related concerns.
- Quality control for products and materials receivable.
- In charge of replacing or trouble shooting products and handling returns or defective materials.
- Personally Assisted the Owner of the company in day-to-day operations to ensure projects are handled in a timely matter.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Owner
Nails By Suki
03.2015 - 04.2020
- Owner and Operator
- Award Winning National and International Nail Artist
- Published Nail Artist
- Balance budget and generals ledger for Salon
- Managed employees to ensure for smooth business operations.
- Created Operations and Training to ensure all employees demonstrate superior customer service skills.
- Conducted target market research to build clientele and identify advantageous trends through social media marketing.
- Build Clientele for repeat business through customer service training.
Operations Manager
Veteran Air Conditioning
02.2017 - 05.2019
- Learned HVAC industry products, established, maintained, and created Warehouse inventory systems.
- Purchased materials for inventory with an emphasis on procuring what is necessary and keeping cost low.
- Utilized a more proficient system for the Tech so they would have better customer service skills and time management.
- Wrote policies and procedures for company operations, examples including automotive, media usage, and company property.
- Cultivate and research numbers to create statistics on how to run the company within budgetary requirements.
- Researched potential clients and marketed towards areas to build internal clientele.
- Followed up with customers after service calls to ensure we did the best service we strive for.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Overlooked contract specifications and budgets to ensure efficient outcomes of the projects.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
International Educator / Head Educator of American
Jewelry Jel Japan
02.2014 - 11.2016
- Head of Education for United States Branch responsible for Brand Education.
- In charge of managing and educating other Educators and overlooking their training to insure company quality standards.
- Supported and overlooked the ongoing education of the other Educators in the US branch.
- Managed travel, flights, and lodging for US branch.
- Organized and taught company brand classes.
- Overlooked purchasing of inventory for company ecommerce.
- Assisted the CEO and CFO in marketing to drive sales.
- Worked with Social Media Manager to build brand in the United States.
- Managed Warehouse for online order fulfillment.
- Maintained inventory and supervised online fulfillment process.
Payroll Processor and Distrubtion
Payroll Experts
02.2012 - 11.2016
- Responsible for the processing and printing Payroll for Multiple Local and National Companies.
- Oversee the Distribution of Payrolls and Reports to numerous clients i.e. Tracking and ensuring their time sensitive items are handled with attention and care.
- Monitored the Delivery Process locally and nationally to ensure clients receive Payroll in a timely matter.
- Managed Inventory for the Processing of Payroll.
- Maintained Check Printer and Payroll Machinery.
- Processed W-2s as well as Quarterly Taxes and Managed the Delivery Process for all Clients.
- Kept a detailed log and handled delivery of all Agency and Garnishment Checks.
Store Supervisor
Kenneth Cole
05.2009 - 12.2012
- Repeatedly ranks highest in sales for the store.
- Achieve daily, weekly, and monthly sales goals.
- Able to help multiple customers while still maintaining excellent customer service.
- Wardrobe guests to suit their fashion needs.
- Maintaining and replenishing inventory.
- Responsible for opening and closing store.
- Proficient in operating cash registers, processing payments, and handling cash.
Assistant Manager
Fascinations
04.2002 - 10.2009
- Receive and process products for the store.
- Schedule inventory dates, maintain and organize inventory, and control of shrinkage.
- Management and education of staff on customer service responsibilities.
- Dealt directly with vendors regarding purchasing and defective merchandise.
- Responsible for the overall store presentation managing department heads on company standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Business Management / International Business
Arizona State University
Tempe, AZBusiness Management Minored in Japanese
Mesa Community College
Mesa, AZHigh School Diploma -
Tempe High School
Tempe, AZSkills
- Problem-Solving
- Staff Supervision
- Performance Monitoring
- Work Planning and Prioritization
- Inventory Assessment
- Production Planning
- Customer Service
- Equipment Maintenance
- Purchasing and Procurement
- Equipment Troubleshooting
- Work Order Analysis
- Strategy Development
- Coordinating Daily Operations
Timeline
Logistics Coordinator
Lightform Lighting
04.2019 - Current
Operations Manager
Veteran Air Conditioning
02.2017 - 05.2019
Owner
Nails By Suki
03.2015 - 04.2020
International Educator / Head Educator of American
Jewelry Jel Japan
02.2014 - 11.2016
Payroll Processor and Distrubtion
Payroll Experts
02.2012 - 11.2016
Store Supervisor
Kenneth Cole
05.2009 - 12.2012
Assistant Manager
Fascinations
04.2002 - 10.2009
Business Management / International Business
Arizona State University
Business Management Minored in Japanese
Mesa Community College
High School Diploma -
Tempe High School
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