Suleyman MAMMADOV
Gabala
Summary
Expert in Opera, Elektra, MS Office, Corel Draw, and Photoshop, with a strong background in graphic design and office management. Proven ability to deliver high-quality results while enhancing operational efficiency. Committed to leveraging technical skills to support team objectives and drive success.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Hotel General Manager
Shamakhi Palace Sharadil Hotel
Shamakhi
06.2023 - 01.2026
- Led operational, financial, and strategic management of 124-room hotel.
- Drove revenue growth with effective pricing and budgeting strategies.
- Implemented service standards to ensure exceptional guest satisfaction.
- Managed annual budgets, CAPEX planning, and financial reporting.
- Strengthened market positioning through sales strategies and partnerships.
- Ensured compliance with health & safety and brand standards.
- Represented hotel in communications with owners and stakeholders.
Hotel Operations Manager
Shamakhi Palace Sharadil Hotel
Shamakhi
12.2022 - 06.2023
- Oversaw daily hotel operations, optimising efficiency across all departments.
- Implemented operational standards and SOPs, ensuring consistently high service quality.
- Monitored key performance indicators, such as occupancy, ADR, and RevPAR.
- Managed guest relations by addressing escalated complaints and facilitating timely service recovery.
Hotel General Manager
Grand Midway Hotel
Baku
01.2022 - 10.2022
- Conducted interviews, selected, and coached associates to uphold hotel standards and values.
- Collaborated with sales staff to devise and implement strategies for improving occupancy and revenue.
- Monitored budget development and implementation to ensure financial compliance.
- Enhanced hotel reputation by analysing guest feedback, resulting in a Booking.com score increase from 7.5 to 8.2.
Hotel General Manager
Qafqaz Karvansaray Hotel
Qabala
01.2015 - 12.2021
- Interviewed, selected, and coached associates to uphold hotel standards and values.
- Monitored and implemented budgetary controls to ensure financial integrity.
- Resolved customer complaints while proactively identifying operational issues.
- Collaborated with sales staff to devise strategies for improving occupancy rates.
- Promoted hotel services to maximise occupancy and average daily rate (ADR).
Asst. General Manager
Qafqaz Riverside Hotel
Qabala
01.2014 - 01.2015
- Supported general manager in front desk, housekeeping, and spa operations.
- Prepared weekly employee schedules to ensure adequate staffing.
- Facilitated new hire training sessions to enhance team performance.
- Reviewed online guest feedback and addressed complaints promptly.
- Resolved conflicts professionally and courteously, maintaining guest satisfaction.
Front Office Manager
Qafqaz Riverside Hotel
Qabala
01.2012 - 01.2014
- Assigned shifts and duties to staff to optimize operational efficiency.
- Coached employees on adherence to hotel policies and standards.
- Recruited and developed front office team, enhancing overall performance.
- Analyzed guest complaints and implemented resolutions effectively.
- Coordinated monthly staff meetings to address outstanding issues.
- Performed additional tasks as directed by General Manager.
Front Office Supervisor
Qafqaz Riverside Hotel
Qabala
07.2010 - 01.2012
- Oversaw and trained front office team, achieving significant quality improvements.
- Led front office agents through effective training and communication.
- Resolved guest issues and fulfilled special requests to enhance satisfaction.
- Coordinated front desk operations, ensuring accurate settlement of guest accounts.
Sales agent
Qafqaz Resort Hotel
Qabala
07.2008 - 07.2010
- Answered all internal and external calls courteously and professionally.
- Processed reservations efficiently, ensuring accuracy and timeliness.
- Communicated reservation details to front desk staff for seamless service delivery.
- Managed daily correspondence, maintaining organization and clarity.
- Attended sales calls and compiled comprehensive activity reports.
Asst. Hotel Manager
Qabala Hotel
Qabala
08.2006 - 07.2008
- Facilitated hotel preopening under manager's guidance.
- Prepared weekly employee schedules to ensure adequate staffing.
- Assisted with training sessions for new hires to enhance service quality.
- Engaged with guests to gather feedback and address concerns promptly.
- Managed guest complaints, ensuring satisfactory resolutions.
- Supervised hotel staff, addressing performance issues effectively.
- Resolved conflicts professionally to maintain a harmonious work environment.
Receptionist
Duyma Hotel
Qabala
05.2005 - 08.2006
- Welcomed and greeted guests with courtesy to enhance overall experience.
- Managed room reservations, ensuring accurate availability and seamless bookings.
- Processed checkouts and prepared bills efficiently, maintaining financial accuracy.
- Resolved guest complaints swiftly to uphold satisfaction standards.
Education
Bachelor - Tourism Business and Hotel Management
Erciyes University
Nevsehir, Turkey 01.1996 - 01.2002
High School - Hospitality
Anatolian Hotel Keeping and Tourism Vocational High School
Antalya, Turkey 11.1992 - 05.1996
Skills
- Opera and Elektra
- MS Office Suite
- Graphic design software
- Adobe Photoshop
LANGUAGES
Azerbaijani: understanding excellent, writing excellent, speaking excellent
English: understanding excellent, writing excellent, speaking excellent
Russian: understanding excellent, writing excellent, speaking excellent
German: understanding good, writing excellent, speaking good
Arabic: understanding mediocre, writing good, speaking mediocre
INTERESTS
Books, Psychology, Chess, Music
Certification
AHLEI - Certified Hotel Administrator
Timeline
Hotel General Manager
Shamakhi Palace Sharadil Hotel
06.2023 - 01.2026
Hotel Operations Manager
Shamakhi Palace Sharadil Hotel
12.2022 - 06.2023
Hotel General Manager
Grand Midway Hotel
01.2022 - 10.2022
Hotel General Manager
Qafqaz Karvansaray Hotel
01.2015 - 12.2021
Asst. General Manager
Qafqaz Riverside Hotel
01.2014 - 01.2015
Front Office Manager
Qafqaz Riverside Hotel
01.2012 - 01.2014
Front Office Supervisor
Qafqaz Riverside Hotel
07.2010 - 01.2012
Sales agent
Qafqaz Resort Hotel
07.2008 - 07.2010
Asst. Hotel Manager
Qabala Hotel
08.2006 - 07.2008
Receptionist
Duyma Hotel
05.2005 - 08.2006
Bachelor - Tourism Business and Hotel Management
Erciyes University
01.1996 - 01.2002
High School - Hospitality
Anatolian Hotel Keeping and Tourism Vocational High School
11.1992 - 05.1996