Sulma Borquez
Tucson
Summary
Dynamic healthcare professional with extensive experience at Copper Queen Hospital, excelling in patient registration and insurance verification. Proven ability to enhance patient care through exceptional customer service and meticulous attention to detail. Skilled in HIPAA compliance and clinical documentation, consistently achieving performance metrics while fostering strong team collaboration.
Structured Laboratory Technician offering background in collecting, processing and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Expertise in urinalysis and blood typing. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Experienced with tax preparation and compliance, ensuring accurate and timely filings. Utilizes in-depth knowledge of tax regulations to optimize client tax positions. Strong understanding of tax planning and financial reporting, contributing to effective financial decision-making.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Tax Accountant
Self-employeed
01.2013 - Current
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Conducted thorough reviews of financial records to ensure accuracy in reporting income, deductions, and credits.
- Developed strong relationships with clients by maintaining open communication lines and addressing concerns promptly.
- Stayed up-to-date on ever-changing tax regulations, attending industry conferences and participating in professional development workshops.
- Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
- Successfully resolved IRS disputes by gathering supporting documentation and effectively communicating with government officials.
- Assisted clients in resolving IRS notices and audits, negotiating favorable outcomes and minimizing additional liabilities.
Admitting Clerk
Copper Queen Hospital
11.2013 - 09.2015
- Verified patient details and insurance coverage and collected co-pays.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Assisted nursing staff with transporting patients to appropriate hospital departments as needed for continued care.
- Exceeded performance metrics consistently by maintaining stellar attendance records and regularly completing tasks ahead of schedule.
- Collaborated with medical staff to ensure seamless communication regarding patient status and bed availability.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
Lab Technician
Copper Queen Community Hospital
01.2002 - 12.2012
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Coordinated with external laboratories in performing specialized tests or analyses.
CNA
Sierra Vista Regional Health Center
09.2009 - 02.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Documented patient information and care activities in electronic health record.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
No Degree - General Studies
Cochise College
Douglas, AZ01-2027
GED -
Cochise College
Douglas, AZ01-2005
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Customer service
- Time management
- Attention to detail
- Multitasking
- Specimen collection
- Electronic health records
- Clinical documentation
- Laboratory safety protocols
- Laboratory techniques
- Analytical thinking
- Patient care
- Team collaboration
- Bedside manner
- Federal and state tax returns
- Tax compliance expertise
- Tax return preparation
Certification
- PT - Phlebotomy Technician
- CNA - Certified Nursing Assistant
- CPA - Certified Public Accountant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Admitting Clerk
Copper Queen Hospital
11.2013 - 09.2015
Tax Accountant
Self-employeed
01.2013 - Current
CNA
Sierra Vista Regional Health Center
09.2009 - 02.2012
Lab Technician
Copper Queen Community Hospital
01.2002 - 12.2012
No Degree - General Studies
Cochise College
GED -
Cochise College
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