Sumaiyah Muhammad
Chandler,AZ
Summary
To obtain a full time or part time position that will allow me to enhance and utilize my organizational, managerial and professional abilities, customer service background, and experience in a team oriented environment.
Motivated, personable business professional with a full year of college and work experience and a talent for quickly mastering technology –Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of ability to work independent of supervision. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Licensed Cosmetologist ready to embark on a new promising career. Very goal oriented and willing to work and learn new things. Quick learner and master of art and design.
Overview
2026
2026
years of professional experience
Work History
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
- Oversee front-office operations and provide impeccable customer service:
- General office management and operations.
- Promotion of special activities, and outdoor advertising, and coordinating customer satisfaction.
- Able to work under pressure and get the task at hand completed in a timely matter.
- DETAIL MASTERY & ORGANIZATION
- Manage all aspects of day-to-day operations as:
- Keep proper count of all money that comes in and out of the business and keeping record of it.
- Decorating and making sure all is clean and organized.
- Answering phones.
- Servicing customers needs. Compliance with all company policies.
- Detailed merchandising experience
Customer Advocate Specialist
DoorDash Corporate
11.2020 - 05.2025
- Would find, investigate/ decipher, review and determine bugs/defects within Dasher app and consumer app and implement fixes within app or workarounds working hand and hand with Engineers directly.
- Last end of support when customer support and basic tiers couldn't figure out issue or concern. Handling thousands of cases via spreadsheet or queue at time depending on project working at the time. Responding to emails etc
- Fluent in JIRA, Powerpoint, google spreedsheets, google documents, Salesforce, Sigma, Word etc
- Processed Opt outs (blocks) for merchants and dashers.
- Would complete Deep dives per case via spreedsheet to search for defects.
- Process CA Prop 22 payments to California Dashers for Healthcare Stipends
- Processed Comp exemption/reimbursement payments
- Processed payments to Seattle Dashers (Sick pay/Covid 19 payments)
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Trained new team members on company policies and procedures, ensuring consistent customer experiences.
- Implemented strategies to reduce hold times and improve overall call center performance metrics and corrections to KB(knowledge bases) to ensure that there were no errors or mistakes.
- Collaborated with cross-functional teams to implement process improvements that increased efficiency in customer support.
- Participated in regular team meetings, sharing insights and best practices for ongoing development of the Customer Advocate Specialist role.
- Maintained detailed records of all client interactions, ensuring accurate documentation for future reference or escalations when necessary.
- Contributed to the creation of resource materials such as FAQs which helped educate customers on products/services offered.
- Served as an escalation point for unresolved complaints, working collaboratively with colleagues to find satisfactory resolutions.
- Monitored social media platforms to address customer inquiries, fostering positive online interactions with the brand.
- Resolved complex customer issues with a high level of professionalism and empathy.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Coordinated closely with Engineering to facilitate seamless transitions from prospecting to account management stages.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers. Including Dasher , Merchant & Consumer.
- Sought ways to improve processes and services provided.
Financial Services Officer/Financial Aid Packager
Ancora Education
10.2017 - 07.2020
- Years of Experience with FAFSA assistance, communication directly with students and colleges, Entrance counseling/ Master promissory note assistance, scheduling and overview of documents and amounts awarded and Distribution of funds per term. Stipends/refunds, daily multiple-submits for packaging approval. Also experience with defaulted loans and consolidation of student loans.
- Generated new business leads through targeted marketing campaigns focused on prospective clients in need of financial services.
Customer Service Representative/insurance Specialist - Cosenyx, Entresto
MCKESSON SPECIALTY HEALTH - REMX
10.2016 - 10.2017
MENS DENIM SPECIALIST JEWELRY & WATCH SPECIALIST
DILLARDS - SAN TAN VILLAGE MALL
10.2013 - 07.2016
Customer Service, Retention Rep. Customer Service Rep.
STREAM GLOBAL SERVICES - AT&T, SPRINT -
01.2011 - 01.2012
Sales Rep
VICTORIA'S SECRET -
01.2010 - 01.2011
Collections Rep
IQOR- DIRECT TV
01.2010 - 01.2011
Education
Certificate of Completion - Cosmetology
REGENCY BEAUTY INSTITUTE
Mesa, AZ01.2012
Cosmetology
EMPIRE BEAUTY COLLEGE
Mesa, AZBusiness
MESA COMMUNITY COLLEGE
Mesa, AZDiploma - undefined
DESERT RIDGE HIGH SCHOOL
Mesa, AZ01.2008
Skills
- Cash Receipts, Cash counts and handling
- General Office & Organizational skills, Customer Service, People Person, Problem solver
- 3 years of merchandising floor move experience
- Shift Scheduling, Professional Presentations
- Top Customer service employee of the month for 6 months at Dillards
- Data Entry and Front-Office Operations (Computer Savvy)
- Insurance and benefits verification experience, Health insurance /healthcare provider/ patient interaction experience
- 100% QA scores and case audits
- Fluent in JIRA, Word, Goggle spreadsheets/Documents, Sigma, Salesforce and many more processing programs, Case handling and creation
- Ability to deep dive and find defects and solutions
- Problem solving and out the box thinking Can Thrive under pressure and acceptable to constant changes in the workforce
- More listed Skills below
Timeline
Customer Advocate Specialist
DoorDash Corporate
11.2020 - 05.2025
Financial Services Officer/Financial Aid Packager
Ancora Education
10.2017 - 07.2020
Customer Service Representative/insurance Specialist - Cosenyx, Entresto
MCKESSON SPECIALTY HEALTH - REMX
10.2016 - 10.2017
MENS DENIM SPECIALIST JEWELRY & WATCH SPECIALIST
DILLARDS - SAN TAN VILLAGE MALL
10.2013 - 07.2016
Customer Service, Retention Rep. Customer Service Rep.
STREAM GLOBAL SERVICES - AT&T, SPRINT -
01.2011 - 01.2012
Sales Rep
VICTORIA'S SECRET -
01.2010 - 01.2011
Collections Rep
IQOR- DIRECT TV
01.2010 - 01.2011
Diploma - undefined
DESERT RIDGE HIGH SCHOOL
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Certificate of Completion - Cosmetology
REGENCY BEAUTY INSTITUTE
Cosmetology
EMPIRE BEAUTY COLLEGE
Business
MESA COMMUNITY COLLEGE
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