Summer Anderson
Gilbert
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Home Depot
08.2017 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Delivery Specialist
Big Two Toyota
05.2014 - 08.2017
- Provided hands on customer service by showcasing new buyers on auto features and technology.
- Works with customers to answer questions they may have before and after buying a vehicle.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Big Field Dreams
05.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associates - Elementary Education
Chandler Gilbert Community College
Chandler, AZ05.2019
High School Diploma -
Gilbert High School
Gilbert, AZ05.2014
Skills
- Multitasking
- Problem Solving
- Performance Management
- Time Management
- Business Planning
- Adaptability
Timeline
Customer Experience Manager
Home Depot
08.2017 - Current
Delivery Specialist
Big Two Toyota
05.2014 - 08.2017
Cashier
Big Field Dreams
05.2013 - 05.2014
Associates - Elementary Education
Chandler Gilbert Community College
High School Diploma -
Gilbert High School
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