Summer Anderson
Mesa
Summary
Results-driven natural leader with a proven track record of driving business success through improved financial performance, operational efficiency, and customer satisfaction. Recognized for consistently meeting organizational objectives, quickly mastering new responsibilities, and fostering strong collaboration across teams. Adept problem solver with excellent interpersonal skills in both supervisory and support roles.
Overview
13
13
years of professional experience
Work History
Office Manager
Earthworks Environmental, LLC
12.2024 - Current
- Developed and implemented office procedures to improve workflow and productivity.
- Oversaw inventory management, ensuring timely ordering and supply availability for projects.
- Implemented cost-saving measures in administrative processes, optimizing resource allocation.
- Monitored budget expenditures, identifying areas for financial improvement and cost reduction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Collaborated with cross-functional teams to ensure seamless transition for new hires into their roles.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed itineraries, including flights, accommodations, and transportation logistics for various events.
- Implemented efficient booking processes using advanced travel management software to streamline operations.
Office Manager
Snow Family Dentistry
12.2023 - 12.2024
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Oversaw daily operations to ensure efficient patient flow and appointment scheduling.
- Led team meetings to foster collaboration, address concerns, and promote continuous improvement initiatives.
Customer Experience Manager
Home Depot
08.2017 - 12.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Audited and reported register tills and store vault to ensure day-to-day accuracy.
Delivery Specialist
Big Two Toyota
05.2014 - 08.2017
- Provided hands on customer service by showcasing new buyers on auto features and technology.
- Works with customers to answer questions they may have before and after buying a vehicle.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Big Field Dreams
05.2013 - 05.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained accurate cash drawer balances throughout shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Associates - Elementary Education
Chandler Gilbert Community College
Chandler, AZ05.2019
High School Diploma -
Gilbert High School
Gilbert, AZ05.2014
Skills
- Multitasking
- Problem Solving
- Time Management
- Adaptability
- Attention to Detail
- Advanced Excel
Accomplishments
Employee of the Year: 2025
Earthworks Environmental, LLC
Timeline
Office Manager
Earthworks Environmental, LLC
12.2024 - Current
Office Manager
Snow Family Dentistry
12.2023 - 12.2024
Customer Experience Manager
Home Depot
08.2017 - 12.2023
Delivery Specialist
Big Two Toyota
05.2014 - 08.2017
Cashier
Big Field Dreams
05.2013 - 05.2014
High School Diploma -
Gilbert High School
Associates - Elementary Education
Chandler Gilbert Community College