Summer Covey
Flagstaff
Summary
Dynamic leader with a proven track record at Maverik Inc, enhancing operational efficiency and fostering a positive team environment. Expert in staff supervision and problem-solving, I successfully implemented loss prevention initiatives, significantly reducing shrinkage while boosting employee retention through effective training and mentorship. Committed to delivering exceptional customer service and safety standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Store Operations/General Manager of Food Service
Maverik Inc
07.2021 - Current
- Provided strategic input in key decision-making processes affecting store operations at both local-regional levels.
- Increased store efficiency by streamlining processes and implementing innovative systems.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms.
- Implemented loss prevention initiatives, significantly reducing instances of theft and shrinkage.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Maintained compliance with company policies and procedures for safety, sanitation, and quality.
- Assisted with hiring, training and mentoring new staff members.
Director of Store Operations/Food Service Manager
Sodexo USA/Northern Arizona University
07.2005 - 07.2021
- Oversaw training of more than 150 team members.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Analyzed sales data to identify trends and make informed decisions on product assortments and merchandising strategies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Boosted reputation with meticulous attention to health and safety standards, ensuring top ratings during inspections.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
Education
GED -
Coconino High School / CCC
Flagstaff, AZNo Degree - CDL Class A
CCC/Phoenix Truck Driving
Flagstaff, AZ06-2025
Skills
- Safety
- Database management
- Customer service
- Staff supervision
- Recruiting and hiring
- Payroll management
- Team building and leadership
- Customer relations
- Friendly and positive
- Problem-solving
- Operational efficiency
- Merchandising strategies
- Revenue generation
Certification
CDL Class A
Timeline
Director of Store Operations/General Manager of Food Service
Maverik Inc
07.2021 - Current
Director of Store Operations/Food Service Manager
Sodexo USA/Northern Arizona University
07.2005 - 07.2021
GED -
Coconino High School / CCC
No Degree - CDL Class A
CCC/Phoenix Truck Driving
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