Summer Mattia
Casa Grande
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
8
8
years of professional experience
Work History
Cart Pusher
Walmart
06.2017 - 01.2019
- Gather around carts by hand and by machine, also helping customers in need as to carry outs for groceries or heavy products, and help clean parking lot as well.
- Coordinated collection and organization of shopping carts to ensure store accessibility.
- Monitored parking lot for cart availability, enhancing customer convenience and satisfaction.
- Assisted in maintaining clean and safe shopping areas by removing debris and ensuring proper cart placement.
- Trained new team members on efficient cart retrieval techniques and safety protocols.
- Gathered carts manually and with remote controlled cart pusher.
Toys Sales Associate
Walmart
01.2019 - 08.2020
- Carry out the product out to the sales floor, help customers, do down stock and top stock, also take care of the bikes when we have the bike builders there, and even fill out fishing and hunting licenses too.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted with inventory management, ensuring stock levels met demand and reduced shrinkage.
- Trained new team members on sales techniques and operational procedures to enhance performance.
- Collaborated with management to optimize store layouts, improving customer flow and product visibility.
- Implemented promotional strategies that increased product awareness and boosted sales during peak periods.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Garden Associate
Walmart
01.2020 - 08.2020
- Garden is area that is constantly changing that deals with some heavy lifting with grills, plants, also a lot of merchandising with patio furniture we get in for different seasons.
- Assisted customers with plant selection, providing expert advice on care and maintenance.
- Operated garden center equipment safely, ensuring efficient workflow during peak seasons.
- Monitored inventory levels, coordinating restocking efforts to meet customer demand effectively.
- Implemented seasonal merchandising strategies to optimize sales and improve product presentation.
- Collaborated with management to streamline operational processes, enhancing overall efficiency of garden center activities.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Seasonal Worker
Walmart
01.2019 - 08.2020
- Operated machinery to ensure efficient workflow and product quality.
- Assisted in inventory management, maintaining accurate stock levels and organization.
- Collaborated with team members to streamline operational processes and enhance productivity.
- Trained new seasonal workers on safety protocols and task execution.
- Adapted to varying workloads by prioritizing tasks effectively during peak seasons.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
Overnight Stocker
Walmart
08.2020 - 09.2021
- Coordinated stocking activities to ensure optimal product availability and organization throughout store.
- Trained new staff on efficient stocking techniques and safety protocols to maintain operational standards.
- Managed inventory replenishment processes, reducing stock discrepancies through accurate tracking methods.
- Implemented improved shelving strategies, enhancing product visibility and customer accessibility.
- Monitored and maintained cleanliness of stock areas, adhering to safety regulations and company policies.
- Collaborated with team members to streamline overnight operations and improve workflow efficiency.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained neat, organized stockroom free of hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Patient Administration Specialist
Army Reserve
08.2021 - Current
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Coordinated patient admissions and discharges, ensuring compliance with healthcare regulations.
- Streamlined medical record management processes, improving accuracy and accessibility of patient information.
- Developed training materials for new staff, fostering a culture of continuous improvement and knowledge sharing.
- Implemented electronic health record (EHR) systems to optimize data entry and retrieval processes.
- Led initiatives to enhance patient satisfaction through effective communication and support services.
- Streamlined appointment scheduling process for increased patient accessibility and convenience.
- Developed strong relationships with insurance companies, facilitating timely processing of claims while advocating for patients'' best interests throughout negotiations processes as needed.
- Supported clinical staff by providing efficient administrative assistance during peak periods.
- Collaborated with multidisciplinary teams to improve overall patient care coordination and management.
- Optimized office organization by implementing an effective filing system for easy retrieval of medical records when needed.
- Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
- Utilized computer programs to create invoices, letters, and other documents.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Administration Specialist
Army Reserve
10.2022 - 10.2023
- Managed patient scheduling and coordination to optimize clinic workflow and enhance service delivery.
- Processed patient admissions and discharges, ensuring compliance with military regulations and standards.
- Implemented electronic health record systems to streamline patient information retrieval and documentation accuracy.
- Collaborated with healthcare providers to resolve patient inquiries, enhancing overall satisfaction rates.
- Enhanced communication between healthcare providers and patients with accurate record keeping and timely followups.
- Collaborated closely with clinical staff to ensure seamless integration of administrative tasks into daily operations without disrupting essential caregiving activities.
- Ensured compliance with healthcare regulations through meticulous attention to detail in documentation practices.
- Reduced errors in data entry by implementing a thorough verification process for patient information updates.
- Achieved smoother patient flow by effectively coordinating admissions, transfers, and discharges.
- Responded to patient, family, and external payer inquiries.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Reconciled statements with patient records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Utilized computer programs to create invoices, letters, and other documents.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
Hardlines Associate
Walmart
11.2023 - 03.2024
- Monitored inventory levels to ensure product availability and timely restocking.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to maintain organized sales floor and implement merchandising standards.
- Trained new associates on operational procedures and customer service expectations.
- Provided leadership during busy periods, ensuring optimal staff performance and customer engagement.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Operated cash registers efficiently during checkout procedures while adhering to company policies.
- Improved customer satisfaction by providing efficient and knowledgeable assistance in the Hardlines department.
- Demonstrated expertise in product features, benefits, and usage to enhance overall customer experience.
- Handled returns or exchanges professionally, maintaining a focus on customer satisfaction throughout the process.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Utilized [Software] to determine if customer requested products were available for purchase.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Processed customer payments and bagged items to complete buying experience.
- Performed recovery of sporting goods items and returned to specified department areas.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Overnight Associate
Walmart
08.2024 - 09.2025
- Managed inventory levels, ensuring accurate stock availability for overnight operations.
- Trained new associates on efficient stocking techniques and safety protocols.
- Operated equipment for product handling and transportation, adhering to safety standards.
- Collaborated with team members to streamline overnight workflows and reduce discrepancies.
- Assisted in maintaining cleanliness and organization of work areas for optimal efficiency.
- Resolved customer inquiries promptly, contributing to overall satisfaction and service excellence.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
- Collaborated closely with daytime staff to ensure seamless transition of responsibilities between shifts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
Patient Administration Specialist
Army Reserve
09.2025 - 09.2025
- Assisted in the treatment of critically ill patients, ensuring timely and accurate administration of medications and treatments.
- Streamlined patient scheduling processes, enhancing appointment availability and reducing wait times.
- Implemented electronic health record (EHR) systems to improve data accuracy and accessibility.
- Implemented process improvements in patient intake procedures, reducing wait times significantly.
Apparel Sales Associate
Walmart
09.2025 - Current
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Assisted customers with product selection, ensuring satisfaction and loyalty.
- Maintained knowledge of current trends and promotions to inform customer recommendations.
- Collaborated with team members to achieve store goals and improve operational efficiency.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized store merchandise racks by size, style, and color.
Education
High School Diploma -
Vista Grande High School
Casa Grande, AZ05.2017
Associate of Arts -
Central Arizona College
Coolidge, AZ07.2019
Skills
- Cashiering
- Heavy Lifting
- Cash Handling
- Retail Sales
- Basic Math
- English
- Computer Skills
- Microsoft Word
- Time Management
- Merchandising
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Clothing organization
- Goal-oriented mindset
- HIPAA compliance
- Appointment coordination
- Medical records management
- Follow-up skills
- Registration and scheduling
- First aid and buddy care
- Operations monitoring
Timeline
Patient Administration Specialist
Army Reserve
09.2025 - 09.2025
Apparel Sales Associate
Walmart
09.2025 - Current
Overnight Associate
Walmart
08.2024 - 09.2025
Hardlines Associate
Walmart
11.2023 - 03.2024
Patient Administration Specialist
Army Reserve
10.2022 - 10.2023
Patient Administration Specialist
Army Reserve
08.2021 - Current
Overnight Stocker
Walmart
08.2020 - 09.2021
Garden Associate
Walmart
01.2020 - 08.2020
Toys Sales Associate
Walmart
01.2019 - 08.2020
Seasonal Worker
Walmart
01.2019 - 08.2020
Cart Pusher
Walmart
06.2017 - 01.2019
High School Diploma -
Vista Grande High School
Associate of Arts -
Central Arizona College