Summer Wuepper
Glendale
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Property and Claims Management
Hotel Home Stays
12.2023 - Current
- Oversee property management operations, ensuring high-quality guest experiences and property maintenance
- Manage loss prevention strategies, investigate incidents, and handle claims efficiently
- Handle guest concerns, maintenance requests, and vendor coordination
- Ensure compliance with safety regulations and insurance policies
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Auto Liability Adjuster
Kemper Insurance
08.2021 - 04.2024
- Investigated losses and identified coverage issues
- Took statements from insureds, claimants, and witnesses
- Conducted day-to-day administrative tasks to maintain claim files and process paperwork
- Identified suspicious losses and contacted special investigations for investigative assistance
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Determined liability outlined in coverage and assessed documentation such as police and healthcare reports
- Trained and mentored new claims adjusters
- Coordinated with local body shops to assign repair jobs and obtain rental vehicles for customers during repairs
Inbound Customer Service
Kemper Insurance
03.2020 - 08.2021
- Asked fact-finding questions to determine customer needs and reviewed expectations for the claims process
- Adhered to company policies and scripts to consistently achieve call-time and quality standards while delivering empathy to callers during high-stress situations
- Learned and maintained in-depth understanding of the claims process and service information to offer knowledgeable and educated responses to diverse customer questions
- Sought out extra training opportunities to enhance customer relationship management abilities
Dining Room Supervisor
Resort Lifestyle Communities
05.2019 - 03.2020
- Circulated throughout the dining room to assess guest satisfaction and address dining experience concerns
- Coordinated high-quality dining services to meet or exceed guest expectations
- Trained, managed, and scheduled dining room staff
- Addressed customer complaints with professionalism and problem-solving skills
- Planned routine upkeep of kitchen equipment and facilities for safe operations
Customer Service Specialist
Target
10.2011 - 12.2013
- Resolved concerns with products or services to help with retention and drive sales
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Responded to customer requests for products, services, and company information
Payroll Benefits Administrator & Tax Specialist
Planet Payroll
01.2012 - 11.2012
- Managed employee benefits program, working with vendors and staff to maintain strong insurance and retirement options
- Provided day-to-day customer service to over 250 businesses and their employees
- Resolved issues related to health insurance, COBRA benefits, 401(k), worker's compensation, and leaves of absence
- Compiled, prepared, and maintained tax-related files, databases, and payments for payroll and sales tax
- Coordinated filings and mailings of all extensions and returns
- Handled tax notices and inquiries from federal and state agencies
Assistant Store Manager
The Children's Place
10.2007 - 04.2010
- Fostered an environment of high customer service levels, driving sales and conversion results
- Managed opening and closing procedures and recommended process improvements
- Trained and mentored staff, equipping them with selling techniques and customer service skills
- Monitored daily cash discrepancies, inventory shrinkage, and loss prevention
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Associate of Applied Science - Justice Studies
Glendale Community College
Glendale, AZSkills
- Customer service management
- Sales & margin improvement
- Team building and development
- Policy investigations
- Negotiation and mediation skills
- Benefits review
- Accurate money handling
- Scheduling knowledge
- Quality assurance
- Training and mentoring
- Cash register operation
- Exceptional customer service
- Problem-solving skills
- Project planning
Additional Information
A dedicated customer service professional with the ability to effectively plan and execute strategies for maximum results.
Timeline
Property and Claims Management
Hotel Home Stays
12.2023 - Current
Auto Liability Adjuster
Kemper Insurance
08.2021 - 04.2024
Inbound Customer Service
Kemper Insurance
03.2020 - 08.2021
Dining Room Supervisor
Resort Lifestyle Communities
05.2019 - 03.2020
Payroll Benefits Administrator & Tax Specialist
Planet Payroll
01.2012 - 11.2012
Customer Service Specialist
Target
10.2011 - 12.2013
Assistant Store Manager
The Children's Place
10.2007 - 04.2010
Associate of Applied Science - Justice Studies
Glendale Community College
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