Sunshine Carrizoza
Naco
Summary
Motivated individual with excellent communication and interpersonal skills, seeking to gain valuable experience in a professional setting. Strong aptitude for technology and proven abilities in problem-solving, service, and time management. Ready to apply knowledge and skills to any challenge. Ambition, organizational skills, and ability to multitask make well-equipped for [Job Title] role. Aim to leverage excellent communication, interpersonal, and organizational skills to efficiently complete tasks. Reliable work ethic and ability to quickly adapt to new tasks and environments. Confident in ability to contribute effectively.
Overview
9
9
years of professional experience
Work History
Secretary's Assistant
Sparkling Services
02.2022 - 02.2025
- Assisted in preparing reports, presentations, memos, letters and other documents using Microsoft Office Suite
- Entered data into computer system quickly and accurately while ensuring confidentiality of records at all times
- Ensured timely delivery of mail and courier packages to respective departments or individuals in a timely manner
- Answered telephone calls professionally and directed them to appropriate personnel within the organization
- Maintained customer databases by recording customer information accurately and updating it regularly
- Managed daily operations of the office including ordering stationery and other materials needed for smooth functioning of the organization
- Performed various administrative tasks such as scheduling appointments, managing filing systems and responding to emails promptly
- Organized office supplies and equipment for efficient use of resources
- Scheduled events, appointments and meetings in company calendar, assisting employees with time management
- Processed incoming mail and emails in a timely manner to ensure prompt responses were sent out
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards
- Reviewed and edited written work to confirm accuracy, legibility and concision
- Maintained accurate financial records for budget tracking purposes
- Organized meetings, conferences, and travel arrangements for staff members
- Created and maintained spreadsheets using Excel functions and calculations
- Collaborated with administrative staff to compose thorough and detailed meeting notes and confirm documentation of essential information
- Examined payroll documents, checking and preventing mistakes in financial records
- Liaised with secretaries or administrative assistants to help with special projects and other tasks
- Reviewed contracts prior to submission for accuracy of terms and conditions
- Prepared agendas for board meetings and took minutes during proceedings
- Created detailed reports and presentations utilizing Microsoft Office Suite programs such as Word, Excel, PowerPoint, and Outlook
- Performed data entry tasks with accuracy and speed using specialized software programs
- Managed daily operations of the office by ensuring all necessary supplies were stocked and available
- Printed, copied and distributed essential documents, helping secretary maintain organization
- Helped secretary coordinate dissemination of meeting notes, important memos and reports
- Provided training sessions for new employees on best practices for handling customers
- Researched complex issues to provide comprehensive resolutions for customers
- Demonstrated active listening skills to identify customer needs and requirements
- Managed multiple online channels for responding to customers quickly
- Implemented process improvements that resulted in increased efficiency while maintaining a positive attitude towards change
- Prepared account entries for company auditors, reconciling financial discrepancies if needed
- Reviewed files and records to obtain information to respond to requests
- Conferred with customers by telephone or in person to provide information about products or services and take or enter orders
- Actively participated in team meetings and brainstorming sessions regarding strategies for improving the overall customer experience
Housekeeper
EPSI
03.2021 - 02.2022
- Cleaned and restocked restroom areas with towels and toiletries
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins
- Inspected guest clinics and public areas daily to ensure high standards of cleanliness
- Provide terminal cleaning when needed
- Cleaning and disinfecting walls, baseboards window seals exam rooms and floor
- Cleaned windows, elevators and stairways as well as sidewalks, and then the entrance for it to be presentable
- Cultivated positive relationships with customers by ensuring that their needs were met
- Accurately documented all daily activities into the logbook for reference purposes
- Sanitized tables and countertops with cleaning solutions
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
- Prioritized work tasks and remained flexible to workload changes
- Reported any maintenance or safety issues to the appropriate personnel
- Initiated use of eco-friendly products to reduce environmental impact while cleaning
- Recognized for consistently exceeding expectations on quality assurance inspections
- Utilized excellent customer service skills when interacting with guests during work hours
- Kept up with industry trends by attending relevant training sessions and workshops
- Proficiently managed time to complete assigned tasks within allocated deadlines
- Followed infection control and universal procedures, maintaining sanitary environment
Customer Advocate
Speedy Cash
02.2018 - 08.2020
- Created detailed reports on customer interactions, feedback, and complaints
- Assessed incoming requests through various channels such as phone, email, or chat applications
- Interacted with customers to provide information pertinent to products and services, placement of orders and growing new and existing accounts
- Ensured all customer inquiries were addressed promptly and accurately
- Provided technical support and troubleshooting assistance for customers
- Provided administrative support to team members and management in daily tasks
- Implemented process improvements to increase efficiency of administrative tasks
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met
- Utilized excellent communication skills to coordinate with various departments
- Analyzed complex data sets from multiple sources for accuracy before submission deadline
- Answered telephones to route caller to appropriate individual or address general questions
- Conducted research projects as requested by management team members
- Read, routed and distributed incoming mail or other materials to proper employees
- Wrote reports on research findings or other topics based on information gathered from interviews and surveys
- Sent email, mail and memo correspondence on behalf of executives
- Assisted in the preparation of presentations for clients utilizing PowerPoint software
- Managed office inventory by ordering supplies as needed and tracking usage levels
- Performed data entry tasks accurately using Microsoft Office Suite applications
- Provided training sessions on administrative processes to new hires or existing staff members
- Prepared agendas and materials for meetings and conferences
- Prepared detailed reports for management on a weekly basis
- Handled scheduling, travel arrangements, and event planning for senior management
- Maintained organized filing system both electronically and manually for easy access when needed
- Provided support to executive staff in daily operations including scheduling meetings and managing calendars
- Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use
- Searched for information in company databases or online to answer questions or resolve problems
- Scheduled and confirmed appointments for clients, customers or supervisors
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel
Assistant
Family Dollar
01.2016 - 08.2018
Education
High School Diploma -
Ed options high school
Phoenix, Az10.2021
Skills
- Call Forwarding
- Database Administration
- Paperwork and Documentation
- Appointment Organization
- Running Errands
- Data Processing
- Data Entry
- Customer Service
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Secretary's Assistant
Sparkling Services
02.2022 - 02.2025
Housekeeper
EPSI
03.2021 - 02.2022
Customer Advocate
Speedy Cash
02.2018 - 08.2020
Assistant
Family Dollar
01.2016 - 08.2018
High School Diploma -
Ed options high school
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