Sunshine Fisher
Mesa
Summary
Dynamic hospitality professional with a proven track record at The Palm Restaurant, excelling in exceptional customer service and POS system operations. Recognized for enhancing team performance and streamlining processes, resulting in improved guest satisfaction and operational efficiency. Strong communicator dedicated to delivering outstanding dining experiences.
Overview
14
14
years of professional experience
Work History
Fine Dining Server
The Palm Restaurant
Las Vegas, NV
08.2016 - 05.2026
- Provided exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained in-depth knowledge of menu items and wine pairings for guest recommendations.
- Assisted in training new team members on service standards and procedures.
VIP Catering Lead
Silver and Black Hospitality
Las Vegas, NV
05.2023 - 06.2025
- Led catering operations for large-scale events, ensuring seamless execution and high client satisfaction.
- Coordinated logistics for food preparation and service, optimizing efficiency across multiple teams.
- Developed training programs for new staff, enhancing team performance and service delivery standards.
- Streamlined menu planning process, collaborating with chefs to align offerings with client preferences.
Banquet Captain
Dragonridge Golf
Las Vegas, NV
02.2012 - 07.2016
- Supervised banquet staff to ensure seamless event execution and exceptional guest experiences.
- Coordinated logistics for events, including setup, service flow, and breakdown procedures.
- Trained new team members on service standards and operational protocols to enhance efficiency.
- Developed and implemented process improvements to elevate service quality and operational effectiveness.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05.1994
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
Timeline
VIP Catering Lead
Silver and Black Hospitality
05.2023 - 06.2025
Fine Dining Server
The Palm Restaurant
08.2016 - 05.2026
Banquet Captain
Dragonridge Golf
02.2012 - 07.2016
High School Diploma -
Las Vegas High School