Suraj Kandari
Assistant Restaurant Manager
Abu Dhabi
Summary
Experienced Assistant Restaurant Manager with a Bachelor of Hotel Management & Catering Technology degree and a track record of success in improving operational efficiency, providing exceptional customer service, and developing high-performing teams. Skilled in restaurant operations, team leadership, and problem-solving. Strong communication skills and proficiency in english language. Committed to create a positive work environment, ensuring food safety, and maintaining high levels of guest satisfaction. Eager to contribute my expertise and enthusiasm to a leading organization in the food service industry.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Assistant Restaurant Manager
Villa Mamas
Abu Dhabi
04.2023 - 03.2024
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Established rapport with guests through personalized interactions that led to repeat business.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Managed team of up to 18-20 restaurant staff, maintaining exceptional customer service and quality standards.
- Maximized quality assurance by completing frequent line checks.
- Established rapport with guests through personalized interactions that led to repeat business.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Restaurant Supervisor
Villa Mamas
Abu Dhabi
02.2022 - 03.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within organization.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions
Restaurant Waiter
Villa Mamas
Saar
03.2016 - 03.2019
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Skills
Interpersonal and written communication
Food and beverage knowledge
Inventory Control
POS system knowledge
Restaurant Operations
Staff Training and Development
Leadership abilities
Accomplishments
- Employee of the Month ( August 2022) Villa Mamas, Abu Dhabi.
- Brand Ambassador Of the Month ( November 2022) Villa Mamas, Abu Dhabi.
- house Training Programme "Customer Services for Restaurants'' by EDRAK TRAINING CENTRE (Bahrain).
- Appreciation Letter for the performance in Food & Beverage Department during Training tenure.
Education
- Completed Matriculation from CBSE Board in 2007.
- Completed Senior Secondary from CBSE Board in 2009.
- Completed 4 year Degree Programme in Bachelor of Hotel Management & Catering Technology from H.N.B Garhwal Central University Srinagar Garhwal.
Disclaimer
I hereby declare that all the information furnished by me is true and correct to my knowledge and belief.
Timeline
Assistant Restaurant Manager
Villa Mamas
04.2023 - 03.2024
Restaurant Supervisor
Villa Mamas
02.2022 - 03.2023
Restaurant Waiter
Villa Mamas
03.2016 - 03.2019