Suraj Kandari
Assistant Restaurant Manager
Abu Dhabi
Summary
Experienced Assistant Restaurant Manager with a Bachelor of Hotel Management & Catering Technology degree and a track record of success in improving operational efficiency, providing exceptional customer service, and developing high-performing teams. Skilled in restaurant operations, team leadership, and problem-solving. Strong communication skills and proficiency in english language. Committed to create a positive work environment, ensuring food safety, and maintaining high levels of guest satisfaction. Eager to contribute my expertise and enthusiasm to a leading organization in the food service industry.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Assistant Restaurant Manager
Villa Mamas
Abu Dhabi
04.2023 - 03.2024
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Established rapport with guests through personalized interactions that led to repeat business.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Managed team of up to 18-20 restaurant staff, maintaining exceptional customer service and quality standards.
- Maximized quality assurance by completing frequent line checks.
- Established rapport with guests through personalized interactions that led to repeat business.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Restaurant Supervisor
Villa Mamas
Abu Dhabi
02.2022 - 03.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within organization.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions
Restaurant Waiter
Villa Mamas
Saar
03.2016 - 03.2019
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Skills
Interpersonal and written communication
Accomplishments
- Employee of the Month ( August 2022) Villa Mamas, Abu Dhabi.
- Brand Ambassador Of the Month ( November 2022) Villa Mamas, Abu Dhabi.
- house Training Programme "Customer Services for Restaurants'' by EDRAK TRAINING CENTRE (Bahrain).
- Appreciation Letter for the performance in Food & Beverage Department during Training tenure.
Education
- Completed Matriculation from CBSE Board in 2007.
- Completed Senior Secondary from CBSE Board in 2009.
- Completed 4 year Degree Programme in Bachelor of Hotel Management & Catering Technology from H.N.B Garhwal Central University Srinagar Garhwal.
Disclaimer
I hereby declare that all the information furnished by me is true and correct to my knowledge and belief.
Timeline
Assistant Restaurant Manager
Villa Mamas
04.2023 - 03.2024
Restaurant Supervisor
Villa Mamas
02.2022 - 03.2023
Restaurant Waiter
Villa Mamas
03.2016 - 03.2019
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