Susan Durstine
Buckeye
Summary
Dynamic Project Manager with a proven track record at DSV Road Transport, Inc., enhancing operational efficiency and customer satisfaction. Expert in logistics management and team collaboration, I successfully reduced costs by 13% while fostering strong client relationships. Committed to driving results through strategic operations planning and exceptional service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
DSV Road Transport, Inc.
Phoenix
07.2025 - Current
- Oversee logistics operations for a global key account, ensuring seamless service delivery and adherence to client requirements.
- Reduced overall cost by 13% and increased revenue by 8%.
- Manage workflow, dispatch operations, and back-office processes, including billing and invoicing.
- Decreased invoicing and billing turnaround time by 50%.
- Serve as the single point of contact for customers, building strong relationships, and providing exceptional service.
- Utilize specialized equipment to meet complex account requirements, demonstrating a deep understanding of operations and maintenance.
- Reduced outsourcing to 3PL carriers by 75% by establishing a cross-trained fleet of 12 drivers who specialize in the use of proprietary equipment and Key Account needs.
- Additionally, manage a medical distribution account, oversee a dedicated fleet of drivers, and collaborate with a van-line customer.
Senior Operations/Local and OTR Fleet
DSV Road Transport, Inc.
Phoenix
07.2023 - 07.2025
- Managed a local operations team of 20+ drivers, ensuring compliance with all customer requirements and DOT regulations, while ensuring alignment with company standards.
- Managed a team of OTR drivers, workflow, and dispatching.
- Increased fleet mileage by 30%, reduced deadhead miles by 40% to 60%, and increased revenue by 40%.
- Created record-keeping systems to document trainings, compliance standards, and help reduce DOT violations.
- Collaborated with long-haul, local, and warehouse teams to ensure uninterrupted service amid evolving business demands.
- Focused operational priorities on specialized electronics to achieve sustained business performance.
- Improved efficiency and cut overhead costs by the efficient utilization of assets.
- Built long-term partnerships by identifying and resolving operational challenges that could impact client relationships.
- Fostered a culture of respect and professionalism while navigating a global integration and new leadership standards.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse and global group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet strict customer build schedules and install deadlines.
Local Operations
S&M Moving Systems
Phoenix
02.2014 - 07.2023
- Directed daily operations across diverse business segments, ensuring optimal performance.
- Managed a workforce of 50+ drivers, crew, and warehouse team members to complete over 100 assignments weekly across multiple lines.
- Oversaw compliance with DOT regulations and internal safety protocols, maintaining documentation workflows.
- Implemented safety measures, significantly reducing incident reports, mitigating risk, and reducing liability exposure.
- Increased delivery punctuality and boosted customer satisfaction above 96% by resolving issues promptly.
- Collaborated with departments to reduce claims and overall costs, enhancing operational efficiency.
- Contributed to B2B model development, establishing new relationships and additional revenue streams.
- Acted as subject matter expert during theintegration process, supporting legacy employees through change.
Long Distance Traffic Manager
Camelback Moving
Phoenix
04.2013 - 02.2014
- Spearheaded long-distance traffic operations.
- Boosted driver retention rates by implementing targeted engagement strategies.
- Cultivated a cooperative team culture, enhancing productivity and optimizing resource utilization.
- Enforced compliance with transportation regulations.
- Increased operational integrity and upheld safety records.
- Addressed compliance risks proactively, strengthening overall service flow.
Education
MBA - Coaching & Leadership
Regent University
Virginia Beach, VA05-2025
Class A Commercial Driver Training -
All State Technical School
North Versailles, PA04-2004
Bachelor of Arts - Criminal Justice
Old Dominion University
Norfolk, VA05-1993
Skills
- Logistics and supply chain management
- Operational efficiency
- Compliance oversight
- Verbal and written communication
- Team collaboration
- Workflow planning
- Schedule management
- Quality assurance
- Staff training and mentoring
- Logistics management
- Stakeholder communication
- Cross-functional leadership
- Dispatch optimization
- Strategic operations planning
- KPI tracking and analytics
- Regulatory compliance
- Customer service excellence
- Risk mitigation
Certification
- Class A Commercial Driver’s License (with Hazmat, Tanker, and Double/Triple Trailers Endorsements)
- TWIC Certified (Transportation Worker Identification Credential)
Timeline
Project Manager
DSV Road Transport, Inc.
07.2025 - Current
Senior Operations/Local and OTR Fleet
DSV Road Transport, Inc.
07.2023 - 07.2025
Local Operations
S&M Moving Systems
02.2014 - 07.2023
Long Distance Traffic Manager
Camelback Moving
04.2013 - 02.2014
MBA - Coaching & Leadership
Regent University
Class A Commercial Driver Training -
All State Technical School
Bachelor of Arts - Criminal Justice
Old Dominion University