Susan Evans
Phoenix
Overview
5
5
years of professional experience
Work History
Corn Packer
Mission
12.2023 - Current
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
Client Relations and Internal Support Coordinator
Roto Rooter
04.2023 - 12.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
- Mentored new team members, ensuring smooth onboarding and integration into the department.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
Sales Associate
Macy's
12.2021 - 07.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Assistant Manager
Wingstop
06.2019 - 12.2021
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Mentored team members in effectively following corporate procedures delivering top-notch customer service
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Store Coordinator & Receptionist
Puff & Fluff Grooming And Pet Sitting
02.2020 - 04.2021
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Checked in and greeted visitors and customers professionally and provided friendly, knowledgeable assistance
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
Education
Associate of Science - Veterinary Technology
Maricopa Community Colleges - Mesa Community College
05.2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Corn Packer
Mission
12.2023 - Current
Client Relations and Internal Support Coordinator
Roto Rooter
04.2023 - 12.2023
Sales Associate
Macy's
12.2021 - 07.2022
Store Coordinator & Receptionist
Puff & Fluff Grooming And Pet Sitting
02.2020 - 04.2021
Assistant Manager
Wingstop
06.2019 - 12.2021
Associate of Science - Veterinary Technology
Maricopa Community Colleges - Mesa Community College