Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Freyermuth

Sun City

Summary

Results-driven Assistant Store Manager with strong skills in inventory management and compliance assurance. Experienced in analyzing sales data to inform strategic decisions and training teams to uphold high customer service standards. Committed to optimizing store operations and enhancing customer experiences.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Dunn-Edwards
Peoria
07.2024 - Current
  • Monitored sales data and provided actionable insights to enhance store performance.
  • Reviewed monthly sales and performance reports to inform operational planning and support strategic decisions.
  • Coordinated inventory management and restocking to maintain optimal product availability.
  • Assisted in managing daily store operations and team performance.
  • Trained new employees on customer service standards and store protocols.
  • Ensured compliance with company policies and procedures during store activities.

Customer Service Lead

Dunn-Edwards
Phoenix
02.2023 - 07.2024
  • Handled customer inquiries and complaints professionally, ensuring effective resolution and maintaining positive customer relationships.
  • Delivered fast, friendly, knowledgeable service, resolving routine questions and service complaints to enhance customer satisfaction.
  • Provided expertise on product knowledge, services, policies and procedures to customers.

Sales Associate

Dunn-Edwards
Phoenix
04.2022 - 02.2023
  • Delivered prompt customer service by addressing inquiries and resolving issues, fostering positive shopping experiences.
  • Guided customers in selecting paint colors and supplies, enhancing project satisfaction.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Organized product displays to enhance accessibility and visual appeal on the sales floor.

Education

High School Diploma -

Pearblossom Private School
Pearblossom, CA
07-2003

Skills

  • Retail operations
  • Inventory management
  • Sales monitoring
  • Customer relationship management
  • Team training
  • Compliance assurance
  • Product knowledge
  • Attention to detail
  • Effective communication

Timeline

Assistant Store Manager

Dunn-Edwards
07.2024 - Current

Customer Service Lead

Dunn-Edwards
02.2023 - 07.2024

Sales Associate

Dunn-Edwards
04.2022 - 02.2023

High School Diploma -

Pearblossom Private School
Susan Freyermuth