Susan Gonzalez
Queen Creek
Summary
Please consider my new and updated application and resume to get a fresh start as a Pixie Planner. I would love to be a part of your team again. With my love of Disney and travel, I know i can bring value of my own to your team. I have a strong desire to help people make lifelong memories. I still remember and possess a ton of great memories and knowledge I learned from our team building trip.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
American Airlines
10.2021 - Current
- Check in passengers for their flight ensuring their luggage is checked in properly for their destination.
- Assist many passengers in relaying necessary travel documents needed for their travel destination and checking to make sure their travel forms are completed accurately
- Help large volume of passengers with answers to delayed or canceled flights and assist them in finding other alternatives with professionalism and empathy
- Assist passengers with hotel vouchers and meal vouchers when flight plans are interrupted
Shoe Sales Associate
Dillard's
05.2020 - 10.2021
- Assisted many customers in finding the perfect shoes for everyday wear and various special occasions
- Utilized strong sales skills and knowledge to upsell our customers by showing them additional styles and the latest styles
- Developed rapport with repeat customers, remembering names and preferences to provide memorable shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
Education
Tolleson Union High School
Tolleson, AZ05-1996
Skills
- High level of passion and knowledge of travel which enables me to offer valuable tips and insights to clients for their desired travel destination
- Feeling of excitement when helping clients plan their special vacations and have strong desire to make sure their vacation is memorable
- Ability to upsell our clients trips by offering many add-ons to ensure our clients get the most out of their vacation destination
- First hand access from my position at American Airlines to know what travel documents are needed for various travel destinations around the world
- Disney annual passholder and lover of all things Disney!
Timeline
Customer Service Agent
American Airlines
10.2021 - Current
Shoe Sales Associate
Dillard's
05.2020 - 10.2021
Tolleson Union High School
Similar Profiles
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines