Susan Hinojosa
Kingman
Summary
Dedicated customer support professional with expertise in vacation package selection, problem resolution, and quality assurance. Committed to enhancing customer satisfaction through effective communication and attention to detail. Detail-oriented professional with extensive experience in customer support and vacation package selection. Skilled in problem-solving and travel issue resolution, ensuring exceptional service and customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Vacation Planner Service
Group Voyagers, Inc
Denver
09.2018 - Current
- Provided customer support through phone and email regarding travel inquiries.
- Assisted customers in selecting vacation packages that best suited their needs and budgets.
- Identified potential problems or issues related to customer travel plans and resolved them quickly and efficiently.
- Performed quality assurance checks on all aspects of customer's trips prior to departure.
Vice President of Operations
Kitchens 4 Less
Denver
09.2010 - 04.2013
- Coordinated with vendors to obtain goods and services at competitive prices.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
Certified Medical Assistant
Arapahoe Park Pediatrics
Littleton
06.1996 - 05.2010
- Collected and recorded vital signs and medical histories.
- Assisted healthcare providers with procedures and patient assessments.
- Operated medical equipment and ensured proper functionality.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Education
Certificate of Technical Studies - Medical Assistant
Belleview College
Omaha, NE04-1976
Skills
- Customer support
- Vacation package selection
- Travel issue resolution
- Quality assurance checks
- Travel software usage
- Customer relationship management
Certification
- TICO certification
Timeline
Vacation Planner Service
Group Voyagers, Inc
09.2018 - Current
Vice President of Operations
Kitchens 4 Less
09.2010 - 04.2013
Certified Medical Assistant
Arapahoe Park Pediatrics
06.1996 - 05.2010
Certificate of Technical Studies - Medical Assistant
Belleview College
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