Susan Johns
Yuma
Summary
Experienced and result-producing Leader with extensive experience in Store Management, interested in obtaining a position where I may utilize my skills and abilities to guide junior-level employees toward reaching their professional goals and potential, and use my exceptional ability to establish rapport with customers and build a strong repeat and referral business.
Overview
15
15
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc.
06.2025 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Bakery Manager
Sprouts Farmers Market Inc.
05.2024 - 06.2025
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Store Manager
Carters Retail Inc.
05.2014 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Networked and recruited using available resources to create a bench of talent for current and future organizational growth
- Capitalizes on opportunities to train, coach, and redirect team as needed in order to assist employees with meeting their personal and professional goals.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Chico's
02.2013 - 05.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed and drove a business strategy that ensured achievement in net sales, payroll, credit card, and inventory shortage performance to goal. Generated a business plan for each month, quarter, and year
- Completed point of sale opening and closing procedures.
- Led the execution of task directives; price changes, MOS, and visual merchandising needs
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Engagement Manager
JCPenney
11.2010 - 01.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Networked and recruited using available resources to create a bench of talent for current and future organizational growth
- Capitalizes on opportunities to train, coach, and redirect team as needed in order to assist employees with meeting their personal and professional goals.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted training.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Business Courses -
Chesterfield Tech
Chesterfield, SCGeneral Studies - undefined
Feather River College
Quincy, CASkills
- Profit Optimization
- Staff Development
- Recruiting and Staffing Initiative
- Budget Administration
- Sales Training and Team Building
- Turnover Management
- Inventory Planning/Cost Reduction/Loss Prevention Awareness
- Positive attitude
- Customer service
- Time management strength
Timeline
Head Cashier
Sprouts Farmers Market Inc.
06.2025 - Current
Bakery Manager
Sprouts Farmers Market Inc.
05.2024 - 06.2025
Store Manager
Carters Retail Inc.
05.2014 - 03.2021
Store Manager
Chico's
02.2013 - 05.2014
Store Engagement Manager
JCPenney
11.2010 - 01.2013
General Studies - undefined
Feather River College
Business Courses -
Chesterfield Tech
Similar Profiles
Skylee NarronSkylee Narron
Courtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, CvsCourtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, Cvs
Justin HarmanJustin Harman
Service Manager at Sprouts Farmers Market Inc, GroceryService Manager at Sprouts Farmers Market Inc, Grocery
Gabriel SolorzanoGabriel Solorzano
Instore Shopper /Head Cashier Supervisor /Manager on Duty at Sprouts Farmers Market Inc.Instore Shopper /Head Cashier Supervisor /Manager on Duty at Sprouts Farmers Market Inc.
Kristian ErikssonKristian Eriksson
Cashier at Sprouts Farmers Market Inc.Cashier at Sprouts Farmers Market Inc.
DAVID LEONDAVID LEON
Registered Nurse - Per Diem at Exceptional HealthcareRegistered Nurse - Per Diem at Exceptional Healthcare