Susan Renteria
Laveen
Summary
Senior Training Coordinator with diverse experience in designing and implementing various training programs. Known for creating efficient learning strategies, improving training processes and enhancing staff productivity. Strengths include communication, leadership, team building, and problem-solving skills. Have made significant contributions to previous employers by increasing employee retention through well-executed trainings.
Overview
12
12
years of professional experience
Work History
Sr. Training Coordinator
Nestlé
Glendale
07.2025 - Current
- Working with thought partners and stakeholders to analyze, develop and improve training processes and onboarding procedures
- Conducting and facilitating new hire onboarding classes 2-3 times per month
- Processing new hire paperwork (I-9, account setup, etc.)
- Help conduct employee events and benefits fair
- Develop measures for upskilling programs, compliance progress, and other training measurements as needed
- Creating training programs and solutions to achieve business' long and short term goals
- Utilize various LMS and content creation programs to develop training materials
- Develop and maintain matrix to ensure site wide compliance with OSHA, FDA and company-wide standards
- Assist with interview and hiring process
- Develop training programs to upskill various areas
- Create training parameters for site-wide learning
Operations Training Specialist
Stitch Fix
Phoenix
03.2022 - 07.2025
- Working with thought partners and stakeholders to analyze, develop and improve training processes and onboarding procedures
- Conducting daily quality audits
- Conducting and facilitating new hire onboarding classes averaging 20+ associates 2-3 times per month
- Collaborating across network to establish new training procedures and materials
- Collaborating with teams across network for ad-hoc projects
- Part-time Associate Workforce scheduling and availability
- Solving complex training environment issues
- Creating training programs and solutions to achieve business' long and short term goals
- Developing training communication protocols
- Utilizing programs such as Google Suites, Canva, and I-movie with strong efficiency to develop training materials for associate and leadership use
- Assisting safety team with all safety training communications and learning materials
- Partnering with multi-department leadership teams to achieve business goals
- Supporting multiple departments with back-up leadership and ad-hoc assistance
- Managing internal onboarding data
- Work as a multi-department contributor while maintaining ability to work independently
Customer Services Resolution Specialist
Stitch Fix
Phoenix
01.2021 - 03.2022
- Resolving all client issues at the warehouse level
- Maintaining the client shipment window
- Researching and solving all client shipment issues
- Selecting, processing and shipping all VIP shipments
- Leading and assisting associates with the warehouse newsletter
- Solving departmental issues with client orders
- Providing Immediate and direct associate feedback
- Assessing and researching data to improve client experience and associate performance
- Providing support to leads and management
- Planning and hosting events such as building wide catering for 400- 800+ attendees
- Direct communications with vendors and catering services
- Invoice payment and management
- Creating training materials for new CSRs
- Assisting CSR's in training with additional knowledge and resources to succeed
Warehouse Associate
Stitch Fix
Phoenix
07.2019 - 01.2021
- Processing product selection
- Maintaining quality control
- Providing support and feedback to QC employees
- Achieving daily and weekly shipping goals
- Inventory control via binning and shipping
- Training new and current associates in the quality control process
- Assisting employees with efficiency training in quality control to reach daily goals and provide support for areas of opportunities
- Providing shipping mailers, style cards and dock support
Bookkeeper
Albertsons/Safeway
Mesa
10.2014 - 08.2019
- Purchase Orders
- Inventory control
- Assisting new hires with onboarding process
- Register/Lottery Audits
- Developed district cashier training program
- Trained cashiers in cashier training program (District Level)
- Lead new hire orientation classes (District level)
- Customer problem resolution
- Supervising front end employees
Receptionist
Caliber Software
Mesa
06.2017 - 08.2018
- Answering and Directing client phone calls
- Sending and receiving company faxes
- Client check processing
- Client email assistance assignment
- Submitting weekly and monthly reports
- Maintaining client rapport
- Creating and Implementing call procedures
- Supply ordering
- Diverse knowledge of Caliber HOA management system
- Planning office events
- Gathering various pricing quotes
Education
High School Diploma -
Mountain View High School
Mesa, AZ01-2008
BAs - Strategic Leadership
Northern Arizona University
Yuma, AZAAs - Marketing/Sales
Phoenix College
Phoenix, AZAAs - Management
Phoenix College
Phoenix, AZAAs - General Business
Phoenix College
Phoenix, AZAAs - Fashion Merchandising
Phoenix College
Phoenix, AZCertificate - Marketing/Sales
Phoenix College
Phoenix, AZCertificate - Management
Phoenix College
Phoenix, AZCertificate - General Business
Phoenix College
Phoenix, AZCertificate - Fashion Merchandising
Phoenix College
Phoenix, AZSkills
- Team building and engagement
- G Suite and Microsoft Suite Expert
- Project management
- Problem Solving
- Training evaluation
- Facilitation
- Resource development
- Strong leadership skills
- Communication
- Organization
- Workday expertise
- Workforce expertise
- Zendesk expertise
- Fresh Desk expertise
- Spectre expertise
- Kingmob expertise
- Canva expertise
- Imovie expertise
- Media expertise
- Screencloud expertise
- Soundtrack production expertise
- Articulate experience
- GOMO (LMS) experience
Timeline
Sr. Training Coordinator
Nestlé
07.2025 - Current
Operations Training Specialist
Stitch Fix
03.2022 - 07.2025
Customer Services Resolution Specialist
Stitch Fix
01.2021 - 03.2022
Warehouse Associate
Stitch Fix
07.2019 - 01.2021
Receptionist
Caliber Software
06.2017 - 08.2018
Bookkeeper
Albertsons/Safeway
10.2014 - 08.2019
High School Diploma -
Mountain View High School
BAs - Strategic Leadership
Northern Arizona University
AAs - Marketing/Sales
Phoenix College
AAs - Management
Phoenix College
AAs - General Business
Phoenix College
AAs - Fashion Merchandising
Phoenix College
Certificate - Marketing/Sales
Phoenix College
Certificate - Management
Phoenix College
Certificate - General Business
Phoenix College
Certificate - Fashion Merchandising
Phoenix College