Susan Walka
Flagstaff
Summary
Experienced professional with a strong background in managing and overseeing personnel and operations, ensuring accurate reporting, and maintaining compliance with relevant statutes and regulations. Skilled at developing and managing efficient teams, complex projects, business process strategies, audit compliance, and communication with stakeholders, while being conscientious and dedicated to achieving optimal results and delivering exceptional customer service.
Overview
24
24
years of professional experience
4
4
Certifications
Work History
Interim Service Delivery Manager
Coconino County
Flagstaff
08.2025 - Current
- Managed service delivery expectations.
- Maintained records of customer interactions and complaints for future reference.
- Monitored and managed desktop support, IT services and VIP support functions to boost performance.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Created reports on service delivery metrics, such as response time, resolution rate.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Established relationships with external stakeholders to support service delivery operations.
- Collaborated with internal teams to develop best practices for service delivery processes.
- Developed operational policies and procedures related to service delivery management.
- Ensured SLA compliance and maintained service delivery quality standards.
- Championed customer service excellence, instilling a client-focused culture within the team.
- Facilitated regular team meetings to discuss project status, challenges, and strategies for improvement.
- Oversaw daily operations of service delivery team, enhancing productivity and efficiency.
Bookkeeper/Office Manager
Comb Ridge Custom Builders, LLC
Flagstaff
07.2002 - Current
- Prepared monthly bank reconciliations to ensure accuracy.
- Provided financial reports to management for decision-making purposes.
- Developed internal control procedures to ensure accurate recordkeeping.
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
- Collaborated with external auditors during annual audits of company finances.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Ensured compliance with local, state, and federal government reporting requirements and tax filings.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Maintained filing system for records, correspondence and other documents.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Ensured accuracy in all accounting entries and records.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Posted journal entries to the general ledger system accurately and timely.
- Managed payroll processing for staff members.
Chief Deputy Treasurer
Coconino County
Flagstaff
11.2014 - 07.2025
- Responsible for all aspects of the Treasurer's office to ensure operations are performed efficiently while abiding by the Arizona Revised Statutes.
- Supervise staff responsible for daily accounting activities, including journal entries and reconciliations, staff responsible for receipting property tax payments, department and district revenues, and customer service.
- Supervise staff responsible for delinquent taxes, tax lien foreclosures, annual tax lien sales, and excess proceeds. Assists with the collection and settlement of delinquent taxes.
- Supervise the banking division, responsible for the daily reconciliation of all monies received and disbursed.
- Assist with budgetary matters.
- Performed monthly reconciliations of bank statements to ensure the accuracy of financial data.
- Provides comprehensive customer service, delivery of accurate, prompt, and courteous assistance on complex policies, guidelines, and standard practices to internal and external customers, both verbally and in writing. •
- Established and managed treasury processes to drive continuous improvement and digital transformation.
- Developed and maintained relationships with servicing banks, vendors, departments, districts, and external accounting personnel to facilitate financial activities.
- Work involves the accounting for and tracking of public funds, and the billing, maintenance, and balancing of the County's property tax receivables.
- Handled more complicated customer service issues, tax roll corrections, and any discrepancies regarding reconciliation.
- Involved in the RFP process for servicing the bank and credit card vendor.
- Managed servicing, bank change, and implementation.
- Implement and train on a new software program, a new credit card vendor, and new bank products and platform.
- Assist with the balancing and processing of the annual tax roll upload.
- Audit users in the servicing bank portal, accounting software system, and credit card vendor.
- Utilized financial software to streamline reporting and data management processes.
- Provided support to the Treasurer in preparing annual budget documents.
Staff Accountant
Johanna Klomann, CPA, PLLC
Flagstaff
07.2013 - 10.2014
- Reconciled bank statements to ensure accuracy.
- Prepared financial statements and reports for client review.
- Conducted audits of financial records for compliance.
- Assisted clients with tax preparation and filing requirements.
- Prepared monthly account reconciliations for bank accounts, credit cards, and other balance sheet accounts.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Compiled and prepared journal entries to ensure accurate general ledger records.
- Generated financial reports for management review including income statement, balance sheet, cash flow statement.
- Processed payrolls for all employees in accordance with established guidelines.
- Conducted monthly and year-end close processes, enhancing financial reporting timeliness.
- Researched complex transactions to ensure proper classification within the general ledger accounts.
- Filed and remitted taxes for company and clients.
- Participated in special projects as needed.
- Assisted in the preparation of quarterly and annual budgets.
- Assisted in the preparation of tax returns and ensured compliance with tax regulations.
Payroll Specialist/Executive Assistant
Majestic
Flagstaff
10.2009 - 07.2013
- Maintain accurate employee records and update payroll information promptly.
- Conduct regular audits of payroll data to ensure accuracy and integrity.
- Ensure compliance with federal, state, and local payroll regulations.
- Prepare and distribute year-end tax documents for employees efficiently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Implemented new payroll software, leading to a reduction in processing errors.
Education
Some College (No Degree) - Marketing
Azusa Pacific University
Azusa, CASome College (No Degree) - Communications
William Tyndale College
Farmington Hills, MISkills
- Team leadership
- Process improvement
- Service delivery management
- Client relationship management
- Effective listening and communication
- ERP systems proficiency
- Bank relationship management
- Internal controls
- Stakeholder engagement
- Customer service
- Continuous improvement
- Account reconciliation
- Financial management
- Staff management
- Team collaboration
- Relationship building
- Time management abilities
- Information protection
- Business development
Certification
Executive Leadership Academy
Additional Information
Knowledgeable with the following applications:
Microsoft Office, Outlook, Teams, Excel. Adobe Acrobat Pro, Zoom, Quickbooks, Tyler Eagle Treasurer, Tyler Eagle Assessor, Parcel Viewer, Tyler Munis, Creditron, Service Now, Monday.com. Experience with all aspects of hiring process including onboarding for new employees. Multi-line phones, scanners, copiers, BizHub, printers, ten-key, and multiple office equipment.
References
Tina Wells - Coconino County
Chief Deputy Superintendent Of Schools, Retired - Professional
(928) 699-9326
arizonawells@gmail.com
Megan Cunningham - Northern Arizona University
Associate Vice President, Financial Administration - Professional
(928) 523-5329
Megan.Cunningham@nau.edu
Jeff Sundheimer - JP Morgan Chase Bank
Executive Director Of Government Banking - Professional
(602) 363-1445
jeffrey.j.sundheimer@jpmorgan.com
Timeline
Interim Service Delivery Manager
Coconino County
08.2025 - Current
Chief Deputy Treasurer
Coconino County
11.2014 - 07.2025
Staff Accountant
Johanna Klomann, CPA, PLLC
07.2013 - 10.2014
Payroll Specialist/Executive Assistant
Majestic
10.2009 - 07.2013
Bookkeeper/Office Manager
Comb Ridge Custom Builders, LLC
07.2002 - Current
Some College (No Degree) - Marketing
Azusa Pacific University
Some College (No Degree) - Communications
William Tyndale College