SUSANNA L. HAYNES
Green Valley,AZ
Summary
An opportunity for employment when I can utilize my years of experience and knowledge to establish a productive employment relation of mutual benefit. Efficient worker who demonstrates strong time management and prioritization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
27
27
years of professional experience
Work History
Receptionist
Arroyo Gardens
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected trust payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Private Caregiver
Private Caregiver
05.2019 - 09.2022
- Provided assistance in daily living activities by dressing, grooming, and bathing.
- Transported client activities, medical appointments and shopping trips.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Medical Assistant
San Diego Cardiac Center
01.2018 - 02.2019
- Maintained detailed records of test results by entering data and patient information into computer.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Obtained information about patients medical history, drug history, complaints and allergies.
- Welcomed patients and inquired about well-being since last office visit.
- Applied Holter monitors and IRhythm patch.
- Help prep patient for vein ablation.
Medical Assistant
Imperial Cardiac Center
08.2003 - 03.2016
- Monitored stress testing, nuclear and exercise testing.
- I was responsible for following strict protocols and handling emergency situations.
- This included cardiac arrests, acute MI and arrhythmia's.
- Provided education, monitoring and surveillance of coumadin patients and directly ran coumadin clinic.
- Took inventory, answered phones and vitals.
- Filed and faxed medical records according to HIPPA guidelines.
- Assisted with keeping up with accreditation for ICANL.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Provided a comforting and soothing environment.
- Monitored expiration of medical supplies and medications.
Medical Assistant
California Heart
12.2001 - 01.2003
- Familiar with EKG procedures, medical translation, scheduling of multiple exams, preparations for cardiac cath,.
- Vitals, administered injections, preparation for treadmill, insurance authorizations for medication and exams.
- Responsible for keeping up coumadin levels, called in medication refills, glucose checks.
- Answered multi phone lines.
- Kept log of pacemaker patients.
Physical Therapy Aide
El Centro Regional Medical Center
07.1999 - 12.2001
- Answered multi phone lines, made appointments, called insurances for approval, took inventory of medical supplies,.
- Posted charges, generated monthly report, assisted with massage, translation, chart preparation, cleaned whirlpool tank.
- Assisted patients with slings and obtained current prescriptions.
- Maintained accurate records of patient care, condition, progress and concerns.
Assistant Manager
Mountain Man Pizza
05.1998 - 07.1999
- Mountain Man Pizza 4th St in El Centro.
- Took inventory, taking orders, running errands, operated register and supervised employees.
Medical Assistant
Jose Rocamora M.D. Inc
08.1997 - 05.1998
- Custodian of medical records, chart preparation, familiar with ekg, medical translation, scheduling appointments,.
- multi phone lines, preparation for treadmill, vitals, glucose checks, administered injections took patients history and physicals.
- Insurance authorizations for medications and exams and called in medication refills.
- Tested and recorded blood glucose levels.
Education
Medical Assisting
Pima College
03.2022
Certified Nurse Assistant: Nursing, - Nursing
Western Medical Training Center
2016
Nursing Assistant -
Imperial Valley College
Skills
- CPR
- Trustworthy companion
- Patient-focused care
- Compassionate caregiver
- Efficient and reliable team player
- EMR
Scheduling appointments
Took inventory
Ekg's
Coumadin monitoring
Insurance authorizations
Bilingual English/ Spanish
Timeline
Receptionist
Arroyo Gardens
10.2022 - Current
Private Caregiver
Private Caregiver
05.2019 - 09.2022
Medical Assistant
San Diego Cardiac Center
01.2018 - 02.2019
Medical Assistant
Imperial Cardiac Center
08.2003 - 03.2016
Medical Assistant
California Heart
12.2001 - 01.2003
Physical Therapy Aide
El Centro Regional Medical Center
07.1999 - 12.2001
Assistant Manager
Mountain Man Pizza
05.1998 - 07.1999
Medical Assistant
Jose Rocamora M.D. Inc
08.1997 - 05.1998
Medical Assisting
Pima College
Certified Nurse Assistant: Nursing, - Nursing
Western Medical Training Center
Nursing Assistant -
Imperial Valley College
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