SUSANNE HALL
8707 W Buckhorn Trail,AZ
Summary
Technology-driven professional with a strong aptitude for troubleshooting and a customer-focused mindset, dedicated to delivering exceptional network and software support. Experienced in developing and implementing innovative technical solutions while analyzing system performance and security to enhance user experience. Detail-oriented with outstanding communication and project management skills, capable of managing multiple tasks effectively in fast-paced environments. Recognized for a proactive approach to identifying issues and optimizing processes, committed to contributing to team success and achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Caregiver
Belmont Assisted Living
09.2024 - Current
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Housekeeper
Lake Town Wharf Condominium
06.2019 - 09.2024
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Customer Service Representative
Contact 360
03.2018 - 05.2019
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Loan Advisor/Customer Care Representative
Xerox
02.2014 - 11.2017
- Identified past due accounts and contacted account holders to arrange payment.
- Updated account status records and collection efforts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Client: drivetime
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Investigated and resolved customer inquiries and complaints quickly.
Technical Support Representative
Teleperformance
08.2012 - 12.2013
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
Quality Analyst
Contact 360
- Monitored completed work and provided feedback to improve team member performance.
- Communicated regularly with management to discuss quality trends.
- Used quality monitoring system to compile and track individual and team performance.
Education
High School Diploma -
Holmwood Technical High School
Jamaica08.2010
Skills
- Call Center Operations
- Customer support needs assessment
- Compassionate client care
- Medication coordination
- Documentation
- Verbal and written communication skills
- Emotional support
- Medical record-keeping
- Multitasking and organization
- ADL assistance
- Care plan assessment
- Empathetic listening
- Incident reporting
- Compassion and empathy
- Personal hygiene assistance
- Meal preparation
- Problem-solving
Timeline
Caregiver
Belmont Assisted Living
09.2024 - Current
Housekeeper
Lake Town Wharf Condominium
06.2019 - 09.2024
Customer Service Representative
Contact 360
03.2018 - 05.2019
Loan Advisor/Customer Care Representative
Xerox
02.2014 - 11.2017
Technical Support Representative
Teleperformance
08.2012 - 12.2013
Quality Analyst
Contact 360
High School Diploma -
Holmwood Technical High School