Susanne Ulman
Waddell
Summary
Offering passion for working with animals and keen interest in canine behavior, eager to develop in training environment. Brings foundational understanding of positive reinforcement techniques and basic obedience training methods. Ready to use and develop communication and observational skills in the Shelter Associate role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dog Trainer
Petco Animal Supplies Stores Inc.
12.2023 - Current
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Maintained clean training arena for group classes.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
Dog Trainer
AZ Sunset K9s
12.2019 - Current
- Upheld industry standards and best practices in animal welfare by maintaining an up-to-date knowledge base on relevant legislation, ethical considerations, and technological advancements.
- Evaluated potential service dogs for temperament, trainability, and physical aptitude, ensuring a higher success rate of animals successfully completing the program.
- Developed specialized training programs for various types of service dogs, including mobility assistance, seizure response, and diabetic alert dogs.
- Organized group classes for clients with disabilities to practice handling skills alongside their newly-trained service dogs before official certification was granted.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.
- Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.
- Increased dog adoption rates from shelters by providing basic obedience training, making them more appealing to potential adopters.
- Achieved significant improvements in dogs' behavior within short timeframe, utilizing advanced positive reinforcement techniques.
Guest Advisor (Manager)
Petco Animal Supplies Stores Inc.
09.2022 - 12.2023
- Maintained up-to-date knowledge on local attractions and events, enabling accurate information sharing with guests seeking recommendations.
- Implemented creative visual merchandising concepts for special events or promotions across various retail locations.
- Increased client satisfaction by providing tailored retail consulting services and identifying areas for improvement.
- Demonstrated adaptability by effectively managing multiple projects simultaneously in a fast-paced retail setting.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Stylist Apprentice
Petsmart
07.2021 - 06.2022
- Perform Hands on Pet (HOP) assessment on all pets to recommend services and build trust with the Pet Parents
- Independently and safely perform the full menu of bath and brush services and share additional solutions with clients based on pets’ needs
- Maintain a high level of cleanliness, sanitation, and humane conditions for all pets in the grooming area
- Ensure the safety and well-being of every pet and associate in the store, taking immediate action whenever necessary
- Book appointments in person and over the phone, recommend services and sales to pet parents
- Collaborate with leadership on other duties as needed
- Assisted head stylist with daily tasks, contributing to a well-organized and efficient work environment.
Veterinary Technician
Buckeye Animal Hospital & Grooming
02.2021 - 03.2021
- Reviewed pet records from daily visits and appointments, entering all important data into the system
- Collecting specimens
- Performing laboratory procedures
- Preparing animals and equipment for surgical procedures
- Administering medications and vaccines prescribed by a veterinarian
Kennel Assistant/Veterinary Technician
Arrow Animal Hospital & Grooming
10.2019 - 02.2021
- Vaccinated animals and administered medications orally and intravenously
- Operated diagnostic equipment such as radiographic and ultrasound equipment
- Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases
- Monitored animals recovering from surgery and notified veterinarians of any changes
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
Education
High School -
Centennial High School
05.2020
Veterinary Science -
West-MEC
05.2020
Skills
- Attention to Detail
- Time Management
- Interpersonal Skills
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Behavior modification
- Positive Reinforcement Training
- Interpersonal Communication
- Canine Nutrition Awareness
- Service Dog Training
- Store Management
Certification
Canine Good Citizen Evaluator
Timeline
Dog Trainer
Petco Animal Supplies Stores Inc.
12.2023 - Current
Guest Advisor (Manager)
Petco Animal Supplies Stores Inc.
09.2022 - 12.2023
Stylist Apprentice
Petsmart
07.2021 - 06.2022
Veterinary Technician
Buckeye Animal Hospital & Grooming
02.2021 - 03.2021
Dog Trainer
AZ Sunset K9s
12.2019 - Current
Kennel Assistant/Veterinary Technician
Arrow Animal Hospital & Grooming
10.2019 - 02.2021
Veterinary Science -
West-MEC
High School -
Centennial High School
Similar Profiles
Frederick BrehmFrederick Brehm
Management Team Member at Petco Animal Supplies Stores Inc.Management Team Member at Petco Animal Supplies Stores Inc.
Ruby RaygozaRuby Raygoza
Sales Associate at Petco Animal Supplies Stores Inc.Sales Associate at Petco Animal Supplies Stores Inc.
JADE ATISJADE ATIS
Operations Generalist at Petco Animal Supplies Stores Inc.Operations Generalist at Petco Animal Supplies Stores Inc.
Candice FoxCandice Fox
Assistant General Manager at Petco Animal Supplies Stores Inc.Assistant General Manager at Petco Animal Supplies Stores Inc.
TYRELL JOHNSONTYRELL JOHNSON
Area Manager of Operations at WalmartArea Manager of Operations at Walmart