Overview
Work History
Timeline
Generic

Susie Rossi

Mesa,AZ

Overview

26
26
years of professional experience

Work History

Records Clerk

Arizona State Prison Complex
01.2025 - Current
  • The process of registering new inmates into the Arizona Criminal Justice Information System (ACJIS)
  • Audit all institutional files for all new arrivals
    - Generates Notifications of Release for upcoming releases
    - Facilitates institutional review of all court sentencing documentation for newly arriving inmates
    - Completes all court document entries for the institution
  • Maintain accuracy of records by verifying accuracy of data in records
  • Destroy records in line with retention schedules to protect confidential information and comply with regulations
  • Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files
  • Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
  • Assisted in audits preparation, ensuring all required documentation was easily accessible and updated
  • Updated records with new information

Front Desk Agent

Marriott Residence Inn
06.2021 - Current
  • Maintain accurate records of guest information, payments, and reservations using hotel management software systems
  • Provide exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
  • Resolve guest issues promptly, resulting in positive feedback and return visits
  • Book reservations over phone, in person, and via computer for guests and provided confirmation information
  • Utilize strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences
  • Handle incoming calls professionally, directing inquiries to appropriate personnel as needed

Customer Service Representative

Department of Motor Vehicles
03.2024 - 05.2024
  • Process credentials and title work which includes examining documents and applications for accuracy, validity, and security required to meet and ad adheres to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
  • Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
  • Administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance.
  • Learn to determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
  • Learn and participate in process improvement activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.

Receptionist

Cactus Canyon Junior High
07.2022 - 03.2024
  • Supported student enrollment processes by accurately collecting and organizing required documentation.
  • Enhanced parent-teacher communication by efficiently managing phone calls and email inquiries.
  • Contributed to a positive work culture among staff members through proactive problem-solving efforts.
  • Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
  • Facilitated efficient meeting scheduling between school staff, parents, and students as needed.
  • Collaborated with administrators to plan and execute successful school events, such as open houses and conferences.
  • Maximized time efficiency by prioritizing tasks according to urgency and importance for both short-and long-term goals.
  • Streamlined administrative tasks for increased office productivity, including filing and document management.
  • Handled confidential information with discretion while working closely with school counselors on student matters.
  • Supported front-office operations during peak times through cross-training in various administrative functions.
  • Provided essential clerical support for teachers by preparing materials, photocopying, and distributing documents.
  • Assisted in maintaining accurate student records by updating the database system regularly.
  • Improved school security by diligently monitoring visitor access and implementing sign-in procedures.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Juvenile Probation

Maricopa County Juvenile Probation
06.1999 - 09.2021
  • Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
  • Conducted room searches for contraband items to maintain a safe environment within the facility.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
  • Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
  • Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
  • Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
  • Completed incident reports when disorder or violence occurs.
  • Conducted exit interviews with released detainees to gather information on their experiences, evaluate the effectiveness of programs, and identify areas for improvement.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
  • Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
  • Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
  • Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
  • Reduced repeat offenses through active involvement in rehabilitation efforts such as counseling sessions, educational programs, and vocational training.

Loss Prevention Officer

JC Penney's
05.2006 - 07.2016
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Observed video surveillance systems for prompt emergency response.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Completed incident reports and activity logs for accurate, current records.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.

Timeline

Records Clerk

Arizona State Prison Complex
01.2025 - Current

Customer Service Representative

Department of Motor Vehicles
03.2024 - 05.2024

Receptionist

Cactus Canyon Junior High
07.2022 - 03.2024

Front Desk Agent

Marriott Residence Inn
06.2021 - Current

Loss Prevention Officer

JC Penney's
05.2006 - 07.2016

Juvenile Probation

Maricopa County Juvenile Probation
06.1999 - 09.2021

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Susie Rossi