Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Susu Maduena-Robertson

Oro Valley

Summary

Seeking to obtain a challenging position, in which these skills and decade long medical field background may serve towards a meaningful purpose and grow within a company to in return benefit the community.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Surgical Scheduler + Clinical Medical Assistant

Lima Memorial Hospital
North Lima
08.2022 - 07.2025
  • Greeted newly arriving patient and completed patient registrations
  • Entered patient data into the hospital's electronic system
  • Called insurance and verified coverage
  • Schedule surgeries by making arrangements with the surgical center and preparing patient charts for such
  • Perform preliminary physical tests; take blood pressure, weight and temperature
  • Communicated with patients regarding surgery preparation and instructions.
  • Maintained accurate patient records in electronic health systems.
  • Scheduled surgeries by coordinating with physicians and nursing staff.
  • Assisted in the management of pre-operative paperwork for patients.
  • Updated surgical schedules based on patient needs and availability.

Physician Practice Patient Assistant

BANNER HEALTH - BUMC
Tucson
07.2021 - 06.2022
  • Perform preliminary physical tests; take blood pressure, weight and temperature
  • Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential at all times and throughout every process.
  • Counsel patients by transmitting physician's orders and questions about surgery
  • Educate patients by providing medication and diet information and instructions
  • Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms
  • Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations

Applied Behavioral Analysis Therapist - Level I&II

ZOE PEDIATRICS
Fort Benning
01.2018 - 06.2021
  • Provided 1:1 therapy to children with autism spectrum disorders in the home, community, and school. Implemented ABA techniques including DTT, PRT, PECS to increase language and communication, appropriate play skills, cooperation skills, and daily living skills
  • Created fun, motivating experience to generate the highest level of performance for each individual. Track each individual's progress with graphs and daily data collection
  • Monitored maladaptive behaviors and implemented behavior interventions
  • Teach clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills, and functional living skills.
  • Develop comprehensive treatment plans focused on accurate diagnosis and behavioral treatment.
  • Consult with psychiatrists about client medication changes and issues with compliance and efficacy, focusing on the patient's best interests, safety and overall well-being.

Division of Developmental Disabilities

STATE OF ARIZONA / DEPARTMENT OF ECONOMIC SECURITY
05.2013 - 12.2018
  • Serve members with Developmental Disabilities - i.e. Autism, Cerebral Palsy
  • Follow ABA principles to facilitate members interactions with peers, coworkers, and families.
  • Use of BIP's, BTP's, ISP's, Med Reviews and 90 Day Reviews
  • Interview applicants, complete intake assessments, coordinate needs/services, input and update confidential information, review and prepare case history from client or provider.
  • Coordinating legal intervention, outreach, referrals, services, and more.
  • Providing crisis management services during the acute stage, then tapering off as the individual, as a result of counseling, learns coping mechanisms and regains control of her life.
  • Maintaining communication with family members, medical providers, and government agencies.

Education

Bachelor of Science - MCB - Molecular Cellular Biology

THE UNIVERSITY OF ARIZONA
Tucson, AZ
05-2028

High School Diploma -

PIMA HIGH SCHOOL
Tucson, AZ
05-2013

Skills

  • CPR and First Aid Certified
  • Active Fingerprint Clearance Card
  • OSHA Trained
  • HIPPA Trained
  • Emergency response
  • Behavioral therapy
  • Patient management
  • Clinical coordination
  • Health information confidentiality
  • Medical terminology
  • Telephone management
  • HIPAA compliance
  • Insurance verification
  • Medical coding
  • Follow-up procedures
  • Calendar management
  • Data entry proficiency
  • File coordination
  • Insurance authorizations
  • Software navigation
  • Updating charts
  • Payment collection
  • Operating room procedures
  • Sterile Processing procedures
  • Office workflow support procedures
  • Front office operations

Certification

  • Behavioral Health Technician
  • Registered Behavioral Health Technician
  • Spanish interpretation and written translation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Full Professional
Farsi
Limited

Timeline

Surgical Scheduler + Clinical Medical Assistant

Lima Memorial Hospital
08.2022 - 07.2025

Physician Practice Patient Assistant

BANNER HEALTH - BUMC
07.2021 - 06.2022

Applied Behavioral Analysis Therapist - Level I&II

ZOE PEDIATRICS
01.2018 - 06.2021

Division of Developmental Disabilities

STATE OF ARIZONA / DEPARTMENT OF ECONOMIC SECURITY
05.2013 - 12.2018

Bachelor of Science - MCB - Molecular Cellular Biology

THE UNIVERSITY OF ARIZONA

High School Diploma -

PIMA HIGH SCHOOL

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Susu Maduena-Robertson