Suzanne Carrillo
Gilbert
Summary
Goal-oriented manager with distinguished experience in Mortgage industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
Work History
Branch Production Manager
Fairway Independent Mortgage
02.2018 - Current
- Partnered with leadership on recruiting, hiring and coaching personnel.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Organized educational seminars for referral partners, increasing company visibility in the community.
- Increased mortgage sales by implementing effective training programs and coaching techniques for the sales team.
- Developed strategic business relationships with realtors, builders, and other industry partners to drive mortgage loan referrals.
- Managed the pipeline of mortgage applications, ensuring timely processing and closing to meet customer expectations and deadlines.
- Maximized revenue opportunities by cross-selling other banking products and services to mortgage customers.
- Implemented measures to improve compliance with regulatory requirements and company policies in all aspects of mortgage operations.
- Created a positive work environment that fostered teamwork, collaboration, and continuous learning among employees.
- Coordinated with marketing team on promotional strategies tailored specifically for the local market demographics.
- Mentored new hires in understanding company culture, mission, values, as well as their roles in achieving organizational objectives within the mortgage department.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and government regulations impacting the mortgage sector.
- Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
- Trained employees on branch operations and mortgage software
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, hired and led team of 25 loan officers to produce $300 Million in funded loans annually.
- Increased loan processing efficiency by streamlining workflow and implementing time-saving strategies.
- Reduced loan approval times by maintaining strong relationships with underwriters, appraisers, and other industry professionals.
- Implemented quality control measures to minimize errors and ensure compliance with regulatory guidelines.
- Managed a high-volume pipeline of loans while maintaining strict attention to detail and prioritizing tasks effectively.
Operations Manager
Academy Mortgage Corporation
09.2012 - 02.2018
- Streamlined loan processing procedures by implementing efficient workflow strategies, resulting in faster approvals and increased customer satisfaction.
- Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
- Increased accuracy in data entry tasks, implementing quality control measures that reduced errors in loan applications.
- Managed a diverse portfolio of loans, ensuring prompt processing and approval for clients across various industries.
- Consistently met or exceeded performance targets, driving an increase in overall department efficiency.
- Assisted sales teams in structuring viable lending solutions for prospective clients based on their specific needs and financial profiles.
- Recognized as a top performer within the department, consistently delivering high-quality work while meeting strict deadlines.
- Monitored pipelines to track and log status of loans.
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.1997
Skills
- Staff Management
- Customer Support
- Operations Management
- Mortgages and Loans
- Providing Feedback
- Sales Management
Timeline
Branch Production Manager
Fairway Independent Mortgage
02.2018 - Current
Operations Manager
Academy Mortgage Corporation
09.2012 - 02.2018
High School Diploma -
Corona Del Sol High School
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