Summary
Overview
Work History
Education
Skills
Management Experience
Awards
Ideal Position
Timeline
Generic

Suzanne L. Mailloux

Mesa,AZ

Summary

Experienced in end-user computing tools policy, recognized subject matter expert and policy influencer. Strong focus on risk management, well-equipped to contribute as both an individual contributor and a team player. Open to exploring other risk areas, seeking an ideal position to leverage expertise and make a significant impact.

Overview

40
40
years of professional experience

Work History

Lead Enterprise Risk Officer

Wells Fargo Bank
04.2020 - Current
  • Responsibilities include providing guidance to enterprise EUCT program and policy, revising the EUCT policy with expertise in controls and execution, reviewing other policies in relationship to the EUCT Policy, executing reporting and monitoring plan for policy requirements, creating review and challenge process against requirements, provide design input to the build out of a new system of record for EUCT inventory and metadata management, provide business requirements for system of record updates and enhancements (Minerva), providing oversight to EUCT impact from various internal program changes, providing monitoring and creating a process to assess EUCT impact on New Business Initiatives (NBI) via the Risk Assessment process (RANBI)
  • At one point served as acting Interim Chief Operating Office (COO) Group EUCT Coordinator with a large dotted line support model

Business Risk and Control Manager

Wells Fargo Bank
04.2019 - 04.2020
  • Built a team of five with direct line reporting to support my Group EUCT Coordinator role and centralize and standardize the EUCT Coordinators from within the front line to a PVSI Control and risk management group
  • Same responsibilities as below, but now have the team to execute and create a higher standard of risk management for EUCTs with PVSI
  • Established guideline documents, education and awareness workshops, standardized messaging, process and procedures for daily tasks, status reporting and monitoring metrics
  • PVSI was a leader in EUCT program management at that time

Operational Risk Consultant

Wells Fargo Bank
02.2017 - 04.2020
  • Responsibilities as Group EUCT Coordinator for PVSI, includes Subject Matter Expert on the End User Computing Tools (EUCT) policy, communication to a large team of EUCT Coordinators in the business, Documentation, Tool training (CTRAM – Computing tools registration and management tool), Progress Reporting to Risk Leaders on the policy implementation, data analysis, project planning, solutions for ad-hoc use cases, maintain SharePoint site on policy documents, reporting, monitoring of SHRP issues related to EUCT, understanding how the EUCT policy interacts with other areas such as Data Management Risk, and Business Continuity Planning
  • Overall mission is to mitigate risk in PVSI associated with the technology of EUCTs in the business
  • EUCTs support high risk business processes or key/primary controls or contain Customer Information
  • The policy will ensure proper control, documentation and management of these tools by the EUCT Owner in the business
  • Experience in the areas of governance, risk, policies and procedures, as well as aspects of compliance spans several positions and jobs over 10 years, as roles were often multi-faceted in a consulting position

Analytic Consultant

Wells Fargo Bank
01.2016 - 02.2017

Marketing Database Decision Strategy Consultant

Wells Fargo Bank
06.2007 - 01.2016
  • Technical Manager of overall Aprimo environment and managed MCM component
  • Implemented Aprimo MCM successfully across two lines of business within Wells Fargo, working with Aprimo and Acxiom consultants for final delivery model
  • Customer Support for our four environments (DEV/TEST/PROD/BCP), and users of both MRM and MCM
  • Backup to MRM support team
  • Background with data for Prospect Database (Hemisphere), and customer/credit data
  • Manage a small team in support for the Enterprise-wide usage of Aprimo MCM
  • Champion for change, and new technology, ability to work with vendors while representing Wells Fargo’s best interests
  • Collaboration with internal Marketing Groups, Architecture, Governance, Audit & Compliance, Information Security and Business Continuity Groups
  • Duties range from requirements documents, new user logins, training sessions, debugging complex campaigns via SQL/tools and GUI issues within the tools, testing new versions of hardware/software/network/load balancer certificates, ensuring compliance with policies and procedures for data and applications, to demos for high level management, and full SDLC implementation methodology of Aprimo MCM
  • Managed the move of our Aprimo environment from Acxiom to an internally hosted datacenter in 2010, managed upgrade projects for version 8.5 and 8.7.4 with involvement through 9.0.35
  • Evaluating upgrade project for next versions
  • Manage Project planning and regression testing for all initiatives
  • Fulfilled the rebranding of the Aprimo tool to Marketing Exchange and associated details

Director, Technical Consulting

Merkle, Inc.
11.2006 - 06.2007
  • 21st Century and DIRECTV Campaign Processes, and implementing Unica Affinium Campaign (now IBM CM)

Database Marketing Consultant

Data Etcetera, Inc.
05.2002 - 11.2006
  • Company Overview: Independent Consulting – Small Business Owner
  • Independent Consulting – Small Business Owner

Business Solutions Consultant

Unica, Inc.
10.2003 - 03.2004
  • Worked with Capital One and General Motors/Acxiom

Director Strategic Business Process, Technical

ChoicePoint Precision Marketing
08.2001 - 03.2002
  • Company Overview: now Acxiom, as Acxiom bought CPPM, as CPPM bought Marketing Information and Technology Inc (MITI)
  • Database Marketing & Development for Wells Fargo Bank, First Union Bank, Nationwide Insurance and Centex; which included implementations of Unica Affinium Campaign
  • Was on the team that created the first Hemisphere database for Wells Fargo as Lead Technical Consultant
  • Now Acxiom, as Acxiom bought CPPM, as CPPM bought Marketing Information and Technology Inc (MITI)

Product Manager, Team Approach

Epsilon Data Management Company
08.1999 - 12.1999

Sr. Software Engineer, Database Tools Group Manager

Raytheon Systems Company
12.1998 - 07.1999

Sr. Software Engineer, Task Manager and Oracle DBA

Raytheon Systems Company
08.1997 - 12.1998

Sr. Software Engineer

Raytheon Systems Company
02.1994 - 08.1997

Senior Quality Engineer

Raytheon Systems Company
07.1992 - 02.1994

Quality Systems and Planning Department Manager

Raytheon Systems Company
04.1991 - 07.1992

Reliability Engineer

Raytheon Systems Company
02.1990 - 04.1991

Documentation Supervisor/Section Manager

Raytheon Systems Company
05.1987 - 02.1990

Component Engineer

Raytheon Systems Company
08.1985 - 05.1987

Education

M.S. - Computer Information Systems

New Hampshire College
Manchester, NH

B.S. - Electrical Engineering

State University of New York at Buffalo
Buffalo, NY

Skills

  • Computing Tool Registration and Monitoring tool (CTRAM)
  • Minerva, ClusterSeven IMS
  • Visio
  • MS Office Suite
  • JIRA
  • SharePoint

Management Experience

Over 20 years in managing individuals and teams. Facilitated EUCT Governance team projects and tasks across a small team with minimal guidance from immediate management. Communicated with various levels of management in the front-line regarding EUCT Governance. Managed a team of five EUCT coordinators/BESARs representing the business group of PVSI, requiring concise communication, clear direction and detailed monitoring. In past supervisory roles managed large, dotted line reporting organizations, as well as groups as large as 30 individuals over two shifts with multiple intermediate managers, or single individuals, as well as matrix organizations where resources must be managed within the organization to achieve common goals. Managed groups of Technical Consultants, Developers, Server Administrators and DBA’s spanning several vendor applications. Managed a variety of vendor applications having similarities in management requirements, and have similar standards and operating procedures, utilizing Software Development Life Cycle (SDLC) standards including upgrade & change management processes. Managed and owned a small consulting business, employing subcontractors across several clients.

Awards

  • Aprimo APEX award 2009 and 2011
  • Wells Fargo TOG Gold Coin, 2013
  • Internal Recognition at Wells Fargo, received each year from other business groups for partnership

Ideal Position

End-User Computing Tools Policy influencer combined with individual contributor, as a recognized subject matter expert. Risk Management oriented position and would consider other risk areas.

Timeline

Lead Enterprise Risk Officer

Wells Fargo Bank
04.2020 - Current

Business Risk and Control Manager

Wells Fargo Bank
04.2019 - 04.2020

Operational Risk Consultant

Wells Fargo Bank
02.2017 - 04.2020

Analytic Consultant

Wells Fargo Bank
01.2016 - 02.2017

Marketing Database Decision Strategy Consultant

Wells Fargo Bank
06.2007 - 01.2016

Director, Technical Consulting

Merkle, Inc.
11.2006 - 06.2007

Business Solutions Consultant

Unica, Inc.
10.2003 - 03.2004

Database Marketing Consultant

Data Etcetera, Inc.
05.2002 - 11.2006

Director Strategic Business Process, Technical

ChoicePoint Precision Marketing
08.2001 - 03.2002

Product Manager, Team Approach

Epsilon Data Management Company
08.1999 - 12.1999

Sr. Software Engineer, Database Tools Group Manager

Raytheon Systems Company
12.1998 - 07.1999

Sr. Software Engineer, Task Manager and Oracle DBA

Raytheon Systems Company
08.1997 - 12.1998

Sr. Software Engineer

Raytheon Systems Company
02.1994 - 08.1997

Senior Quality Engineer

Raytheon Systems Company
07.1992 - 02.1994

Quality Systems and Planning Department Manager

Raytheon Systems Company
04.1991 - 07.1992

Reliability Engineer

Raytheon Systems Company
02.1990 - 04.1991

Documentation Supervisor/Section Manager

Raytheon Systems Company
05.1987 - 02.1990

Component Engineer

Raytheon Systems Company
08.1985 - 05.1987

B.S. - Electrical Engineering

State University of New York at Buffalo

M.S. - Computer Information Systems

New Hampshire College

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