Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SUZETH MARTINEZ

BUCKEYE

Summary

To obtain an administrative position utilizing knowledge and skills in customer service, record information keeping. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

14
14
years of professional experience

Work History

Mailroom Administrator

KBRwyle
11.2023 - Current
  • Provided exceptional customer service by promptly addressing inquiries from employees regarding mail or package status.
  • Managed inventory of office supplies, ensuring availability for staff needs and reducing overhead costs.
  • Ensured proper handling of sensitive documents by adhering to strict confidentiality protocols at all times.
  • Improved mailroom efficiency by implementing a digital tracking system for incoming and outgoing mail.
  • Maintained a clean, safe, and efficient mailroom environment by adhering to company policies and industry best practices.
  • Implemented a recycling program within the mailroom, promoting environmental responsibility throughout the company.
  • Reduced package processing time by updating the mail sorting process and organizing daily deliveries.
  • Expedited internal correspondence through proficient use of courier services, leading to faster decision-making and improved inter-departmental communication.
  • Coordinated with shipping providers to ensure timely pick-up and delivery of packages while minimizing costs.
  • Adapted quickly to changing priorities, effectively managing multiple tasks simultaneously during peak periods or employee absences.
  • Trained new employees on mailroom policies and procedures, fostering a positive work environment and encouraging teamwork.
  • Maintained accurate records of incoming and outgoing packages, allowing for efficient tracking when necessary.
  • Assisted in the development of new procedures for confidential document handling, increasing security measures within the organization.
  • Collaborated with team members to ensure timely delivery of correspondence, contributing to overall company productivity.
  • Established strong working relationships with other departments, facilitating seamless communication across the organization.
  • Organized and updated databases, records and other information resources.

Supervisor

PMBC LLC
03.2022 - Current
  • Supervising staff with Accounts Receivable denials, eligibility denials, and appeals
  • Contacting Medicare, Medicaid, or commercial insurances to discuss any denials
  • Scheduling patients
  • Knowledge of prior authorizations
  • Meeting goals for the day or week
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Customer service
  • Weekly data entry for over 150 patients.

Southwest Diagnostic Imaging/Banner Health
02.2016 - 01.2022
  • Accurately update accounts with new insurance information and document all actions
  • Resolve electronic claim rejections and payor denials
  • Respond to inquiries in a timely manner
  • Maintain HIPAA compliance
  • Intermediate knowledge of computerized spreadsheets and Microsoft applications
  • Ability to work in a fast-paced environment
  • Demonstrate organizational skills and effective teamwork.

Amazon Warehouse PHX6/PHX7
10.2010 - 01.2016
  • Ambassador for ensuring a safe working environment and training new associates
  • Certified problem solver aiding associates and handling shorts research
  • Inbound dock duties including receiving, unloading, and processing
  • Conducting short researcher tasks and backlog problem solving
  • Kaizen and PDCA projects for process improvements
  • Water Spider responsibilities for queue management.

Education

Bachelor of Science in Finance -

Grand Canyon University
Phoenix, AZ

Medical Insurance Billing and Coding Diploma -

Brookline College
Phoenix, AZ
06.2015

Skills

  • Bilingual (English and Spanish)
  • Thorough knowledge of CPT, ICD-9CM/ICD-10-CM, and HCPCS
  • 7 years of verifying insurance eligibility
  • Knowledge of the revenue cycle, charge master, manual coding skills, and encoder systems
  • 4 years in Patient Financial Services
  • 3 years in Microsoft Office
  • 2 years of scheduling
  • Data Analytics
  • Inventory Control
  • Schedule development
  • Process Improvement
  • Staff Management
  • Process Monitoring and Improvement
  • Processes and procedures
  • Business Administration
  • Inventory Oversight
  • Complex Problem-Solving
  • Training and mentoring
  • Waste Reduction
  • Staff Discipline
  • Project Management
  • Operations Management
  • Business Development
  • Shipping and receiving
  • Scheduling deliveries
  • Maintaining confidentiality
  • Filing systems
  • Document scanning
  • Interdepartmental coordination
  • Data entry proficiency
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Decision-making
  • Planning and prioritization

Languages

Spanish
Professional

Timeline

Mailroom Administrator

KBRwyle
11.2023 - Current

Supervisor

PMBC LLC
03.2022 - Current

Southwest Diagnostic Imaging/Banner Health
02.2016 - 01.2022

Amazon Warehouse PHX6/PHX7
10.2010 - 01.2016

Bachelor of Science in Finance -

Grand Canyon University

Medical Insurance Billing and Coding Diploma -

Brookline College

Similar Profiles

CREATE PROFILE
SUZETH MARTINEZ