Suzette Barron
Laveen,AZ
Summary
Seeking a challenging and responsible position opportunity for advancement, Where I can apply my Executive skills of Arizona Laws, customer service, organizational, Computer skills and personal initiative to make a substantial difference in public service. To be able to make a valuable and lasting contribution to an organization while. Performing interesting and vital work
Overview
28
28
years of professional experience
Work History
Administrative Support Specialist / Supervisor /Local Office Coordinator
State of Arizona / Division of Child support services/ South Regional Office
Phoenix
07.2013 - Current
- Coordinates procedures and all administrative entities within our region at various levels Organizing short- and long-term projects.
- Plan and help facilitate meetings. Schedule and set workload priorities.
- Coordinates administrative matters between other areas and agencies. Works directly with Attorney generals office.
- Prepares a variety of administrative fiscal and operational monthly reports.
- Supervising a client related area for front desk and triaging other units in different functions as needed. Working directly with clients to establish a child support case.
- Scheduling, organizing, and setting work Priorities and evaluating quality and timeliness of work to ensure accuracy of case related work, assignments, and goals.
- Coaching and helping mentor staff while applying effective leadership skills and concepts of Arizona Management System. Analyzing and recommending resolutions to problems Establishing interpersonal relationships with staff and customers along with leaders of our area.
- Lend technical guidance and administrative expertise on assignments, projects, goals, objectives, and accountability.
- Prepare and maintain assignment tracking and calendaring of all time sensitive activities.
- Develop monitoring methods and procedures to assure timely and accurate program compliance to inquiries and responses to program audit, reports, presentations, and actions.
- Complete research, write reports, recommendations, memos and correspondence.
- Independently can supervise a team utilizing tools and concepts. Working within the guidelines of our policy and procedures to ensure data reliability and accuracy.
- Managed case documentation and facilitated communication between clients and support staff.
- Assisted in the training of new staff members on office procedures and software systems.
Administrative Assistant III /Supervisor / Local Office Coordinator
Specialized Services area and South Regional office
Phoenix
05.2008 - 07.2013
- Successfully helped train and lead a area of over 50 employees with a new Regional manager. Supervised various units within our areas in different functions like Intake/TANF, Front desk, file room and Imaging Centralized mail room.
- Prepared and trained the region for new imaging process.
- Supervised Front desk client area, took over the counter payments and processed daily deposits and reports.
- Worked close with the Attorney Generals Cap center office on doing Settlements with clients.
- Engaged and participated with the Maricopa County Sheriffs office on processing and initiating arrest warrants. Acted as a liaison.
- Review reports and workflow of units to implement procedural changes to help streamline processes and accommodate new work initiatives. Completed reports on these monthly to leadership.
Administrative Assistant III / Supervisor
State of Arizona DES Legal Services Administration and North Regional Office
Phoenix
08.1999 - 05.2008
- Liaison between Administrator and 7 managers within the Arizona child support offices
- Researched and provided status on reports and special projects. Tracked and compiled all overtime expenditures.
- Alternate for the Governors office as a fill in for the Governors direct office.
- Supervised a Central Registry /APLS Unit as a special assignment to help with back log.
- Helped walk in clients with case related matters. Supervised our front desk area and over the counter payments.
- Did all supply orders for six offices and did all payroll timesheet inputting.
- Local office Coordinator worked closely with office of facilities on building needs and safety.
- Developed and implemented office procedures to streamline operations and improve service delivery.
- Maintained accurate records and files, ensuring compliance with state regulations and policies.
Clerk Typist III / Secretary III
Legal Services Administration and Customer Service Region
Phoenix
01.1998 - 08.1999
- Responsible for answering a multi-lined switchboard system that had a high volume of customer service calls.
- Inputted a high volume of data entry for the new hire reporting program into the CSE ATLAS system and Paradox database to correspond with the main computers throughout the nation matching new hires.
- Temporally served as Lead supervisor for eight employees in new hire reporting and did all the basic clerical work and filing.
- Served as Lead Pride rep.
- Utilized database software to track case progress and manage records.
Education
High School Diploma -
Apollo High School
Glendale Arizona Skills
- 20 years internal knowledge and experience in customer service areas in being to apply effective leadership techniques
- Experience organizing work assignments analyzing and recommending resolutions to problems
- Working with established guidelines and following set policy and procedures as related to job duties
- Applying effective Leadership techniques for coaching and mentoring
- Can independently supervise a team utilizing tools and concepts of Arizona Management System
- Good interpersonal relationships with leadership, direct reports and internal/external customers
- Knowledge of all Microsoft and Google programs, ATLAS system AZCARES system and all State internal programs
- Have an excellent skills with staff and knowledge of their needs for our agency
- Have completed all ALP Leadership trainings and Google Guru trainings
- Strategic planning
- Administrative procedures
- Telephone reception
- Scheduling appointments
- File organization
- Verbal communication
- Professionalism
- Scheduling and calendar management
- Analytical thinking
- Client relations
- Interpersonal skills
- Excel spreadsheets
- Database entry
- Self motivation
- Office management
- Confidentiality and data protection
- Documentation and recordkeeping
- Microsoft office
- Organizational management
- Office administration
- Relationship building
- Customer relations and communications
- Customer and client relations
- Effective communication
- Organizational skills
- Travel arrangement scheduling
- Metrics tracking
- Event coordination
- Customer relations
Timeline
Administrative Support Specialist / Supervisor /Local Office Coordinator
State of Arizona / Division of Child support services/ South Regional Office
07.2013 - Current
Administrative Assistant III /Supervisor / Local Office Coordinator
Specialized Services area and South Regional office
05.2008 - 07.2013
Administrative Assistant III / Supervisor
State of Arizona DES Legal Services Administration and North Regional Office
08.1999 - 05.2008
Clerk Typist III / Secretary III
Legal Services Administration and Customer Service Region
01.1998 - 08.1999
High School Diploma -
Apollo High School