SWAIB SSEMANDA
Abu Dhabi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waiter
Beau Restaurant
01.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Resolved guest and employee complaints to of over 200 guest maintain complete customer satisfaction and workforce effectiveness
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents, and liability to the restaurant.
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waiter
Home Bakery Restaurant
02.2022 - 12.2022
- Bussed 30 tables during busy periods to assist staff and quickly turn over tables
- Used cash registers and credit card machines to cash out customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Upsold appetizers, drinks, and desserts to increase restaurant profits
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Crew
Emirates flight catering
01.2020 - 12.2020
- Prepped daily menu items to quickly deliver upon request
- Measured high demand spices and commonly used ingredients to prevent overages and waste
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
- Coordinated with team members to prepare orders on time
- Trained and mentored new staff members in kitchen safety, sanitation, and cooking techniques.
Education
U.A.C.E -
St. Micheal High School
Kampala12.2016
Skills
- Menu memorization
- Guest relation management
- Point of sales skills
- Microsoft skills
- Order accuracy
- Serving Expertise
- Check Payment Processing
- Cash Handling
- POS Operation
Timeline
Waiter
Beau Restaurant
01.2023 - Current
Waiter
Home Bakery Restaurant
02.2022 - 12.2022
Crew
Emirates flight catering
01.2020 - 12.2020
U.A.C.E -
St. Micheal High School
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