SYD DEPOSITAR
Scottsdale
Summary
Results-driven Sales Manager known for productivity and efficient task completion. Inspiring manager with a love for people and sales, skilled in client relationship management, strategic planning, and team leadership.
Overview
7
7
years of professional experience
Work History
Service and Sales Manager
Saks Fifth Avenue
Scottsdale
09.2024 - Current
- Produced over $5 million in volume while managing a team of 15 employees
- Exceeded sales targets for spring and fall seasons by 3%, contributing to overall revenue growth
- Developed social media strategy for top sellers, resulting in 6% increase in sales
- Organized exclusive visits for top clients to maximize spending potential
- Performed outreach via email and phone calls to maintain client engagement
- Monitored service excellence through consistent follow-up communications
- Conducted one-on-one sessions with team members to evaluate performance metrics and identify service enhancements
- Delivered immediate coaching on leadership practices
Customer Service Manager
NORDSTROM
Scottsdale
09.2022 - 09.2024
- Assisted store with resolving complex customer issues and implementing targeted solutions
- Monitored employee performance and provided constructive feedback for continuous improvement
- Trained and mentored team members on effective communication and problem-solving techniques
- Facilitated regular team meetings to align goals and share best practices
- Collaborated with senior management team members in designing strategies that would improve overall quality of services
Operations Manager
Everlou Coffee Company
Durham
01.2019 - 01.2022
- Supported company launch through strategic planning and promotional activities, contributing to overall business establishment.
- Implemented process improvements to enhance workflow and reduce operational costs
- Oversaw inventory management, including stock levels and supplier relationships
- Drove sales by creating customer relations, had repeat business within first year open
- Develop organization strategies and host events
- Hire and train employees, make schedules
Store Manager
Cloche Coffee
Durham
01.2019 - 01.2022
- Achieved 10% sales increase my first year through targeted marketing efforts
- Established systems to foster repeat business and enhance client satisfaction, promoting long-term customer loyalty
- Oversaw ordering operations and vendor relations, ensuring timely stock replenishment and strong supplier partnerships
- Developed comprehensive training program for staff, enhancing team capabilities and service quality
- Collaborated with other local businesses and charities to drive traffic and engagement
Education
Business -
Indiana University South Bend
01.2018
Skills
- Customer relationship management
- Sales forecasting
- Closing techniques
- Client engagement
- Performance metrics analysis
- Project management
- Team leadership
- Employee training
- CRM proficiency
- Social media strategy
- Conflict resolution
- Excellent communication
Accomplishments
Best Business Plan award in University
Timeline
Service and Sales Manager
Saks Fifth Avenue
09.2024 - Current
Customer Service Manager
NORDSTROM
09.2022 - 09.2024
Operations Manager
Everlou Coffee Company
01.2019 - 01.2022
Store Manager
Cloche Coffee
01.2019 - 01.2022
Business -
Indiana University South Bend