Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydnee Fullmer

Rimrock

Summary

I am looking for a part time job while I finish school. I have had a passion for animals since I was very young. I have no problems handling transactions and register functions. I am a fast learner and reliable for showing up on time. I am great with customers, and have no issues assisting in the search of products, or answering questions. I am easy to work with and have no complaints about teamwork, as the more we work together the more we can accomplish. I currently run my own personal Rescue for Reptiles, where I have snakes and lizards that I care for daily. I also have experience in caring for newborn, or abandoned kittens, caring for them until they are old enough to go to new homes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

College Ambassador

Yavapai College
07.2023 - 07.2025
  • Built and maintained relationships with college admissions offices.
  • Boosted student interest in college programs through targeted marketing strategies and social media campaigns.
  • Enhanced campus engagement by organizing and promoting various events and activities.
  • Implemented innovative ideas for tabling events that attracted larger crowds of interested prospects.
  • Maintained a thorough understanding of college policies, procedures, and offerings to accurately answer inquiries from prospective students.
  • Developed partnerships with local businesses and organizations for sponsorship opportunities, increasing event funding.
  • Worked closely with administrative staff on various projects aimed at improving student services on campus.
  • Maintained data on outreach efforts and event attendance, contributing to the analysis of marketing strategy effectiveness for continuous improvement.
  • Provided feedback on marketing materials targeting prospective students to ensure accuracy and relevance of information presented.
  • Participated in strategic planning sessions to improve overall campus experiences for current and future students.
  • Assisted with the planning and execution of open house events, contributing to increased enrollment numbers.
  • Answered questions from visitors and potential students about university life.
  • Collaborated with other departments to promote student engagement.
  • Built personal relationships with guests to promote positive experiences.

Customer Service Representative

John Graves Propane
07.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Waitress

Crusty's Pizza
11.2016 - 02.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Education

Bachelor's in Business - Self Owned Business, Animal Care And Management

Yavapai College
Prescott, AZ
05-2028

Skills

  • Marketing
  • Customer service skills
  • Activity planning
  • De-escalation techniques
  • Time management
  • Problem-solving
  • Teamwork
  • Cleaning and sanitizing
  • Multitasking
  • Reliability
  • Excellent communication
  • Payment processing

Certification

Animal Care and Management Certification

(Completed through Yavapai College)

Timeline

College Ambassador

Yavapai College
07.2023 - 07.2025

Customer Service Representative

John Graves Propane
07.2021 - 08.2022

Waitress

Crusty's Pizza
11.2016 - 02.2020

Bachelor's in Business - Self Owned Business, Animal Care And Management

Yavapai College
Sydnee Fullmer