Sydney Thompson
Mesa
Summary
Dynamic professional with a strong background in behavioral health at Centria Healthcare, excelling in treatment documentation and crisis intervention. Proven ability to enhance customer service and resolve conflicts effectively. Adept at data organization and maintaining attention to detail, ensuring optimal patient care and satisfaction. Ability to learn quickly and apply all skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Centria Healthcare Autism Services
Mesa
10.2022 - Current
- Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
- Provided crisis intervention services to patients in need.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Assessed patient behavior, reactions and responses to treatment plans.
- Maintained accurate documentation of patient progress and treatments received.
- Planned and implemented safe interventions consistent with treatment goals.
Sales Associate and Manager
Celebrity Tanning
Mesa
11.2019 - 10.2022
- Managed and trained new team members.
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Created the employee schedule each month.
Intern
Ewing Irrigation
Phoenix
06.2018 - 08.2018
- Organized excel spreadsheets by updating information in the system.
- Took extensive notes for team meetings.
- Maintained positive working relationship with fellow staff and management.
Front Desk Receptionist
University of Arizona Campus Recreation
Tucson
01.2018 - 05.2018
- Greeted customers warmly and made them feel welcome.
- Scanned customers into the gym.
- Updated customer information in databases regularly.
- Answered incoming calls and directed them to the appropriate personnel.
Guest Services
Top Golf
Scottsdale
08.2016 - 08.2017
- Enhanced guest services through the integration of new technology and systems.
- Provided customers with all necessary information.
- Participated in meetings to discuss new developments or changes in processes related to guest services.
- Coordinated with guest services and concierge team to meet guest needs.
- Worked on front desk operations, including check-in, and maintained records of guest services.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05.2017
Some College (No Degree) - Psychology
University of Arizona
Tucson, AZSkills
- Treatment documentation
- Customer service
- Conflict resolution
- Communication skills
- Data organization/collection
- Problem solving
- Attention to detail
- Call handling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- CPR and AED Certification
References
References available upon request.
Timeline
Behavioral Health Technician
Centria Healthcare Autism Services
10.2022 - Current
Sales Associate and Manager
Celebrity Tanning
11.2019 - 10.2022
Intern
Ewing Irrigation
06.2018 - 08.2018
Front Desk Receptionist
University of Arizona Campus Recreation
01.2018 - 05.2018
Guest Services
Top Golf
08.2016 - 08.2017
High School Diploma -
Red Mountain High School
Some College (No Degree) - Psychology
University of Arizona
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