Brissa Lugo
Mesa
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Resourceful Assistant Property Manager known for high productivity and efficient task completion. Specialize in tenant relations, lease management, and property maintenance coordination. Excel in communication, problem-solving, and time management to enhance operational efficiency and tenant satisfaction. Committed to leveraging these skills to achieve excellent service delivery and property performance.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Assistant Property Manager
Metro on Main Apartments
04.2022 - Current
- Assist in daily property operations including leasing, resident relations, and administrative oversight.
- Support rent collection, delinquency tracking, and preparation of financial reports.
- Coordinate maintenance requests and vendor services to ensure timely resolution.
- Ensure compliance with company policies, housing regulations, and fair housing standards.
- Provide leadership support, staff training assistance, and workflow organization.
Leasing Agent
Metro on Main Apartments
02.2019 - 03.2022
- Conducted professional property tours and explained lease terms, amenities, and policies.
- Processed rental applications, screenings, and lease documentation with accuracy.
- Maintained strong resident relationships by resolving inquiries efficiently.
- Supported marketing initiatives to maintain optimal occupancy levels.
- Maintained detailed leasing records within property management systems.
Insurance Representative
All Insurance
09.2017 - 01.2019
- Assisted clients in selecting appropriate insurance coverage based on individual needs.
- Processed applications, renewals, and policy documentation accurately.
- Delivered high quality customer service while resolving policy inquiries.
- Maintained confidential client records in compliance with regulatory standards.
- Collaborated with team members to achieve service and sales objectives.
Education
South Mountain High School
Phoenix, AZSkills
- Property Management
- Operations
- Leasing
- Tenant Relations
- Rent Collection
- Customer Service
- Conflict Resolution
- Administrative Support
- Compliance
- Documentation
- Sales
- Client Communication
- Time Management
- Multitasking
Timeline
Assistant Property Manager
Metro on Main Apartments
04.2022 - Current
Leasing Agent
Metro on Main Apartments
02.2019 - 03.2022
Insurance Representative
All Insurance
09.2017 - 01.2019
South Mountain High School