Sylvester Emefiele
Phoenix
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
6
6
years of professional experience
Work History
PC/LAN Analyst II
TEKsystems
03.2022 - 11.2022
- I upgrade PC hardware and iOS, install software, encrypt data, and deploy to establishments.
- I collaborate with engineers to implement software changes, provide technical support to project teams, conduct testing, and pay strong attention to detail.
Systems Field Support Tech II
Essintial Enterprise Solutions
03.2021 - 11.2022
- I supported the development team with equipment repair and upgrades, network maintenance, software updates, and ensuring client satisfaction. I also traveled to multiple locations to fix computer issues, collect information, escalate product concerns, and upgrade equipment.
Field Service Tech
Ubiquify Digital
01.2021 - 03.2021
- Perform preventive maintenance and support network engineers with switch port mapping, activation, and script loading. Troubleshoot network issues with Cisco and Meraki switches, manage multiple interfaces, and resolve DNS issues for copper and fiber connections.
Computer Systems Field Support Tech
IBM
02.2019 - 11.2020
- As a field technician, I repair multi-vendor systems, replace motherboards, update vital product data (VPD), perform preventive maintenance, and identify environmental factors affecting network performance.
- I also install and support hardware and software updates for business and store projects. My expertise lies in troubleshooting networking systems, computers, POS, scanners, printers, registers, and phones.
Manufacturing Process Tech
Intel
03.2019 - 09.2019
- Manage process improvements, troubleshoot production line issues, perform tool maintenance, and review tool health and stability.
- Perform routine inspections, maintenance, and calibration on biofuel production equipment.
- Optimize processes, collect and evaluate data, and make production decisions to ensure wafer specifications, safety, and quality are met.
Cable Tech
Right Tech
11.2018 - 02.2019
- Assist with the installation, termination, and testing of Cat 5/6 cables, as well as the MDF/IDF infrastructure, utilizing boom lift equipment.
IT Field Support and Cable Tech
Interconnect Inc
07.2018 - 11.2018
- Provide IT support by updating the CRM with ETA and closing tickets. Set up hardware, networks, cameras, cables, switches, APs, and update apps. Troubleshoot issues.
Data Center Tech
EdgeConneX Intern By IES Cmmunication
08.2017 - 07.2018
- I monitored customer servers and storage, resolved issues, and responded to emails within 15 minutes. I performed updates, maintenance, and upgrades including CPUs, memory, and hard drives. I also ran network cables, closed tickets, and updated inventory records.
Technical Support Tech
Asurion
06.2017 - 09.2017
- As a customer service agent, I handled calls, logged customer information, provided technical support for devices, reviewed usage and billing, identified issues, managed updates, and informed clients about installation progress.
Dispatcher Customer Service
Cops Monitoring
01.2017 - 05.2017
- Provide technical support and excellent customer service to subscribers.
- If I can't reach the subscriber or RP, I dispatch emergency personnel and log call details in a database.
Education
Bachelor of Science - Technology Management, ITMB
Northern Arizona University
Flagstaff, AZ04.2021
Associates of Science - Applied Science: Computer Information Technology
Paradise Valley Community College
Phoenix, AZ05.2018
Skills
- Strong communication & interpersonal skills
- Experience using Windows 7, 10, & Windows Server operating systems & troubleshooting
- System upgrades, Imaging computer devices on networks
- Experience using Linux operating systems
- Understand network configuration & troubleshooting
- Technical infrastructure upgrades & systems analysis
- Proficient in Microsoft, Word, Excel, Access, & PowerPoint applications
Accomplishments
- Collaborated in Projects with teams of 13 by imagining computers at the configuration center and deploying them.
Leadership & Volunteer Experience
- Association of PVCC Professionals Business Technology Club, Phoenix, AZ, Document all meetings discussions of Professional Development (Science and Technology), 04/2015, 05/2016
- Jewish Family & Children's Service of Arizona, Phoenix, AZ, Community Service & Assist in deliver meals for Kibbutz and Kulture, 03/2021, Present
Digital Badges Credential Certifications
[Cisco, Fortinet, Nvidia, LinkedIn -2020-2023] CyberSecurity, Network Support & Security, Data Analytics, Hardware.
Link: https://www.credential.net/profile/sylvesteremefiele/wallet#gs.d1yob9
Hobbies
I play sports and joined a local soccer league to stay in shape and meet new people. I listen to classical music to lower my anxiety and disappointment. I maintain a healthy lifestyle by hiking, jogging, or biking.
Timeline
PC/LAN Analyst II
TEKsystems
03.2022 - 11.2022
Systems Field Support Tech II
Essintial Enterprise Solutions
03.2021 - 11.2022
Field Service Tech
Ubiquify Digital
01.2021 - 03.2021
Manufacturing Process Tech
Intel
03.2019 - 09.2019
Computer Systems Field Support Tech
IBM
02.2019 - 11.2020
Cable Tech
Right Tech
11.2018 - 02.2019
IT Field Support and Cable Tech
Interconnect Inc
07.2018 - 11.2018
Data Center Tech
EdgeConneX Intern By IES Cmmunication
08.2017 - 07.2018
Technical Support Tech
Asurion
06.2017 - 09.2017
Dispatcher Customer Service
Cops Monitoring
01.2017 - 05.2017
Bachelor of Science - Technology Management, ITMB
Northern Arizona University
Associates of Science - Applied Science: Computer Information Technology
Paradise Valley Community College
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